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About the Role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. This position is responsible for the installation, management, repair, and remote support of medical equipment especially Phadia200. This position will be tasked with improving the company's value and maximizing our benefits by good communicating with customers to understand and speedy/accurately support their needs. You can work in accordance with the global headquarters and medical equipment import management guidelines and collaborate with other departments if necessary.
Responsibilities
- Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service
- Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
- Collaborates with application team to resolve customer issues and improve processes.
- Follows all reporting responsibilities of Field Problem Report (FPR) and Field Service Report (FSR) submissions.
- Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, stock management, etc.
- Executes installation Qualification & Validation Products at customer sites.
- Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors
- May be required to perform other related duties as required and/or assigned.
Requirements
- Requires a bachelor’s degree in bio medical engineering or related field
- Referred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
- Experience in related medical device engineering and/or customer skills
- Strong networking skills and ability to quickly build relationships
- Good knowledge in the usage of Microsoft Officer programs (word, excel, PowerPoint) CRM, and internet tools
- Good communication skill with global service team in English.
- Long-distance out-of-office work possible
- Valid driver's license and ability to travel up to 50-75%
- Advanced degrees or specialized certifications are a plus
- Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
- Excellent customer service skills and professional demeanor
Skills
- Medical equipment support
- Customer communication
- Networking
- Microsoft Office Suite
- CRM
- Internet tools
- English communication
- Electronics
- Mechanical aptitude
- Customer service
Location
- S. Korea
- Seoul
Work Type
- Office
- Standard (Mon-Fri)
Experience Level
- Entry to early career
Education Level
- Bachelor's degree in bio medical engineering or related field
- Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
About the Company
- Thermo Fisher Scientific is dedicated to enabling their customers to make the world healthier, cleaner and safer.
Equal Opportunity
- Thermo Fisher Scientific Korea strives to provide fair opportunities to all individuals based on diversity and inclusion.
- We actively welcome applicants who have served our country as veterans and individuals with disabilities, offering preferential treatment in accordance with relevant laws.
- Please indicate 'Yes' in the 'Disabled' or 'Veteran' section during online application if applicable.
- Ensure all required documents are submitted by checking the provided guidance link.