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About the Role
We are seeking an Ecommerce Operations Lead to own the day-to-day management, maintenance, and merchandising of Organika.com. This role is responsible for ensuring our Shopify storefront is accurate, high-performing, and positioned to support product launches, promotional campaigns, and long-term growth. The Ecommerce Operations Lead serves as the primary owner of the Shopify platform, managing product setup, PDP creation, collection management, site merchandising, promotional execution, content updates, and website maintenance. They will work closely with the Senior Digital Commerce Manager to implement website enhancements, support conversion optimization initiatives, and deliver an exceptional customer experience. In addition to website execution, this role will support operational excellence through Asana workflow management, project coordination, reporting, and process improvements that help ensure ecommerce initiatives are delivered efficiently and on time.
Responsibilities
- Own the day-to-day management of Organika's Shopify storefront, including product, collection, landing, and content pages.
- Launch and maintain products, bundles, subscriptions, promotions, and seasonal campaigns.
- Optimize site navigation, search, merchandising, and product discoverability to enhance the customer experience.
- Ensure product information, pricing, imagery, reviews, and content remain accurate and up to date.
- Manage product lifecycle activities, including product retirements, redirects, site cleanup, and QA testing for website updates and launches.
- Monitor site performance and proactively identify opportunities to improve customer experience, conversion, and site health.
- Troubleshoot website issues, content errors, broken links, and merchandising gaps in collaboration with internal teams, agencies, and developers.
- Conduct regular site audits and support testing and conversion rate optimization initiatives.
- Lead website execution for product launches, promotions, and marketing campaigns.
- Ensure launch readiness across PDPs, collections, navigation, bundles, landing pages, and promotional placements.
- Partner with Category, Marketing, Creative, and Customer Experience teams to deliver seamless digital experiences.
- Manage ecommerce projects, requests, and workflows through Asana to ensure timely execution.
- Maintain project documentation, templates, processes, and SOPs.
- Identify and implement workflow improvements to increase operational efficiency and scalability.
- Monitor and report on key ecommerce performance metrics.
- Analyze website performance, merchandising effectiveness, customer engagement, and user experience trends.
- Provide actionable insights and recommendations to improve site performance, product discoverability, and customer experience.
Requirements
- 5+ years of ecommerce, digital merchandising, or website management experience.
- Advanced knowledge of Shopify and ecommerce merchandising best practices.
- Experience managing website content, product launches, promotions, and onsite merchandising.
- Strong analytical skills with experience using ecommerce reporting and web analytics tools.
- Demonstrated success managing projects and coordinating cross-functional teams.
- Experience with Asana or similar project management software.
- Excellent communication, organizational, and problem-solving skills.
- Experience in CPG, health & wellness, or direct-to-consumer brands is considered an asset.
Skills
- Shopify
- Ecommerce merchandising
- Website management
- Website content management
- Product launch management
- Promotion management
- Onsite merchandising
- Analytical skills
- Ecommerce reporting
- Web analytics tools
- Project management
- Cross-functional team coordination
- Asana
- Communication skills
- Organizational skills
- Problem-solving skills
Location
- Vancouver, Canada
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Access to an on-site RHN
- Guided meditation classes
- Professional development funding
- Fitness reimbursements
- Maternity leave top-up
- Regular team socials and health events
- Employee product discounts
About the Company
- Organika is a premium natural health company from Vancouver, Canada, obsessed with helping people live healthier for over 35 years.
- We are trendsetters in the health industry, believing everyone should have accessibility to natural wellness solutions.
- We are award-winning innovators committed to offering the highest-quality standards and putting our customers first.
- We are on an ambitious journey to become the most trusted consumer health brand in Canada that represents on a global scale.
- We are a certified Great Place to Work® and Diversity, Equity & Inclusion Workplace™.
- We are committed to creating an environment where our people can thrive both personally and professionally.
- We believe that diverse perspectives make us stronger, and we're proud to have a team representing more than 70 nationalities and speaking over 25 languages.
- No matter where you're from, you'll find a place to belong here.
Equal Opportunity
- Diversity, Equity & Inclusion Workplace™