Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Support Engineer - Azure Subscription Management Support role.
Rezi rewrites your resume against Microsoft's job description. Free.
Tailor your resume to this Technical Support Engineer - Azure Subscription Management Support role.
Rezi rewrites your resume against Microsoft's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Engineer - Azure Subscription Management Support posting at Microsoft — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Engineer - Azure Subscription Management Support posting at Microsoft — free, in seconds.
About the Role
The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, accelerating your career growth, honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Responsibilities
- Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
- Participate in communities with peer delivery roles.
- Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
- Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Requirements
- Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
- Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
- General IT Knowledge, Familiar with Microsoft Excel.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
- Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
- Strong communications skills
- Effective, polished interaction with customer to gather information quickly; perform effective troubleshooting, communicate next steps and status, and drive to resolution
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and critical thinking
- Passion for technology and customer support
- Japanese Language: fluent in reading, writing and speaking
- English Language: confident in reading and writing; moderate spoken English skills
Skills
- Cloud computing fundamentals
- General IT Knowledge
- Microsoft Excel
- Commerce platform concepts
- Online services
- Order to Cash operations
- Billing and commerce systems processes
- Azure
- AWS
- Communication skills
- Troubleshooting skills
- Cross-team collaboration
- Logical thinking
- Critical thinking
- Passion for technology
- Passion for customer support
- Japanese Language
- English Language
Location
- Osaka
- Tokyo
Work Type
- Onsite
Experience Level
- 3+ years of support or equivalent experience
- 5+ years of IT industry experience
About the Company
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.