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About the Role
A Services Contract Manager is responsible for approving and negotiating non-standard contractual terms, balancing business needs, opportunities, and risks to meet strategic objectives. This role supports the Services sales organization by owning the review, negotiation, and approval of non-standard contract terms and documents, driving adherence to Services guidelines and policies.
Responsibilities
- Make empowered decisions on customer agreements, exercising sound business judgment.
- Negotiate services contract terms and conditions to close deals.
- Collaborate with sales, legal, finance, and other business groups to design winning offers and deal constructs.
- Own the review, negotiation and approval of non-standard contract terms and non-standard contract documents.
- Drive business adherence to Services guidelines and policies.
- Ensure negotiation strategies for services adhere to established principles and standards and help adapt those principles to the evolving technology marketplace.
- Share best practices and coach sales teams to improve Microsoft’s deal-making capabilities and accelerate deal timelines.
- Embody our culture and values
Requirements
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
- Demonstrated decision making and problem-solving skills in a cross-functional environment.
- At least 7 years of directly applicable experience in software licensing, services and sales.
- Excellent interpersonal, verbal, oral and written communication ability, adaptable to engagements with all levels of an organization.
- Proven complex negotiation skills.
- Strong attention to workflows and deadlines.
- Thoughtful risktaking, with a demonstrated growth mindset and curiosity to learn independently.
- Software/Cloud services industry, consulting, and support experience preferred.
Skills
- Business judgment
- Critical thinking
- Problem-solving
- Relationship building
- Detail-oriented
- Flexibility
- Prioritization
- Proactive learning
- Technology adoption
- Self-motivation
- Adaptability
- Interpersonal skills
- Verbal communication
- Oral communication
- Written communication
Experience Level
- 4+ years experience in program management, process management, or process improvement
- 7 years of directly applicable experience in software licensing, services and sales
Education Level
- Bachelor's Degree in Business, Operations, Finance, or related field
Salary/Compensations
- USD $97,600 - $188,400 per year (U.S. typical base pay range)
- USD $125,000 - $206,400 per year (San Francisco Bay area and New York City metropolitan area)
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.