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About the Role

The Customer & Partner Engagement Manager (CPEM) orchestrates executive engagements that strengthen relationships with key customers and accelerate partner-led growth. This role translates executive priorities into high-impact customer and partner engagements that deliver measurable business outcomes, ensuring commitments turn into action.

Responsibilities

Orchestrate end-to-end executive engagements, ensuring each interaction is purposeful, insight-driven, and tied to clear business outcomes.
Prepare and coach segment teams and stakeholders to deliver high-impact, outcome-focused engagements.
Own cross-functional follow-up and lead debriefs, driving accountability and measuring follow-through.
Manage escalations with clarity and pace, simplifying complexity and aligning the right stakeholders effectively.
Manage a portfolio of CPE projects, including planning flagship customer and partner moments and designing and delivering impactful experiences.
Support planning and execution of external engagements during executive country visits, ensuring local relevance, partner representation, and measurable outcomes.
Partner with key stakeholders to bring a point of view on focus areas, market trends, and opportunities, drawing on customer, partner, and field signals.
Drive operational excellence by designing robust processes and ensuring quality to support external engagement goals.
Identify and scope opportunities to develop new programs and improve current ones.
Share expertise to evangelize highly complex programs to stakeholders, using research to identify opportunities to articulate Microsoft's unique value proposition.
Lead strategic projects supporting the EVP & CRO agenda, with a focus on growth acceleration and ecosystem scale.
Apply AI and new ways of working to improve preparation, insight generation, follow-through, and the overall quality of executive engagements.
Work across SME&C, MCB, and the wider Microsoft organisation to identify, test, and adopt new ways to optimise processes, content, and programmes.
Act as a change agent for AI-enabled productivity across executive engagement workflows.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years’ experience in program management, process management, or process improvement OR equivalent experience.
Master's Degree in Business, Operations, Finance, or related field AND 8+ years’ experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years’ experience in program management, process management, or process improvement OR equivalent experience.
Experience designing and running repeatable and scalable processes, content, and quality standards.
Experience supporting senior leadership in day-to-day business operations, including rhythm of business and decision support.
Ability to connect engagements to business strategy and apply analytical judgement to assess risk, scrutinise detail, and frame ambiguous or complex issues in support of executive decision-making.
Experience in executive-ready writing, presentation development, and the ability to distil complex information into clear, concise messaging for audiences.
Ability to build trusted relationships and lead through influence across geographically distributed teams, navigating organisational complexity without direct authority.
Track record of demonstrating commitment to setting a high bar for accuracy, completeness, and follow-through against commitments.
The ability to make decisions in a fast-paced, rapidly changing environment.
Willingness and capability to step in for the Executive Engagement Lead or other Executive Office colleagues on assignments beyond the core engagement portfolio.
Experience synthesising information from multiple sources into actionable recommendations that strengthen engagement strategy and execution.
Familiarity with Microsoft's Commercial Business, partner ecosystem, and customer engagement motions.
Understanding of external interactions, with the ability to balance customer, partner, and internal priorities in engagement strategies that connect customer and partner outcomes to Microsoft priorities.

Skills

AI
Program Management
Process Management
Process Improvement
Operational Excellence
Business Maturity
Strategic Execution
Critical Judgement
Executive Communication
Cross-Functional Collaboration
Influence
Accountability
Delivery
Decisiveness
Stretch Leadership
Insight Generation from Data
Customer & Partner Experience

Location

Canada

Work Type

Full-time

Experience Level

6+ years
8+ years
12+ years

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

CAD $128,000 - CAD $222,400 per year

About the Company

In Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.
By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.
Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
As our business continues to evolve, executive customer and partner engagement plays a critical role in shaping relationships, advancing priorities, and accelerating business outcomes.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.