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About the Role
Assistant Managers are hands-on leaders who inspire and support their teams while delivering outstanding customer service. They play a key role in developing team members through coaching, guidance, and leading by example. Assistant Managers support and lead Sales Associates in daily retail operations, fostering a positive, inclusive, and high-performing team environment.
Responsibilities
- Actively approach and engage with customers.
- Understand customer needs and build lasting relationships.
- Provide tailored recommendations using the Whole Life Approach.
- Coach and develop Store Associates with timely and specific feedback.
- Participate in and lead daily training and continuous educational programs.
- Stay up-to-date on new products, trends, visual priorities, and brand messaging.
- Share product knowledge and company information with the store team.
- Educate Sales Associates on product benefits.
- Lead Sales Associates through store opening and closing procedures as a keyholder.
- Ensure accurate and secure cash handling.
- Maintain a customer-ready store environment, including unloading shipments and restocking.
- Maintain visual and display standards.
- Participate regularly in store cleaning tasks.
- Maintain awareness of safety standards, inventory accuracy, loss prevention, and company policies.
- Perform additional duties as assigned.
Requirements
- Minimum 2-year previous retail management and keyholder experience required.
- Dependable and reliable with strong attendance and punctuality.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Willingness to travel among neighboring stores.
- Ability to lift, move, and carry up to 35 pounds.
- Ability to climb and balance using a ladder and/or step stool.
- Ability to continuously stand, walk, bend, stretch, and engage in repetitive motions throughout shift.
Skills
- Sales-driven
- Customer service
- Coaching
- Leadership
- Product knowledge
- Cash handling
- Inventory management
- Loss prevention
Location
- San Francisco
- Los Angeles
Work Type
- Full-time
Experience Level
- Management
- Keyholder
Salary/Compensations
- $26.00-$27.50 per hour
Benefits
- Life insurance
- Pet insurance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Health coverage
- Flexible Spending Account (FSA) options
- Dental insurance
- Vision insurance
- 401k with employer match
- Bring your well-behaved pet to work
- Opportunities to make an impact in the community
About the Company
- Founded in San Francisco, Pet Food Express is one of the country’s leading independent pet food and supply retailers.
- Customer loyalty is built on our philosophy of providing the best for pets.
- Employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members.
- We provide tailored solutions and trusted advice to create a memorable shopping experience.
Equal Opportunity
- Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law.
- This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
- Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Pet Food Express is a place where everyone can learn and grow.
- For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.