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About the Role

Lead the delivery of safe, reliable, customer-focused toll roads and tolling services across NSW. This is a unique opportunity to lead one of the newest agencies in the Transport portfolio and shape a fairer, simpler and more customer-focused tolling system for the people of NSW.

Responsibilities

Oversee tolling operations, customer and advocacy functions, toll relief programs, motorway assets and private toll road concessions.
Drive improvements in network performance, customer experience, transparency and accountability.
Lead strategic partnerships that protect the State's interests while delivering better outcomes for motorists and the wider community.
Shape the future of toll roads and tolling services in NSW.
Build organisational capability and deliver reforms that make the system fairer, simpler and more customer focused.
Lead nationally significant reform and deliver practical improvements that customers can see and experience.
Ensure NSW’s toll roads and tolling services are safe, reliable, transparent, accessible and financially responsible.

Requirements

Credible and influential executive leader with a track record of leading complex organisations through change.
Proven ability to deliver results in high-profile environments.
Experience building strong relationships across government, industry and the community.
Strong strategic, commercial, asset custodian and operational leadership experience.
Ability to balance customer, public policy and business outcomes.
Comfortable navigating complexity, leading large-scale transformation and providing clear direction in environments subject to significant public and stakeholder scrutiny.
Collaborative, authentic and values-driven leadership style.
Experience building high-performing teams.
Experience fostering a culture of accountability and innovation.
Experience creating an environment where people can thrive while delivering meaningful outcomes for customers and communities.
Accomplished executive with experience leading complex organisations through reform, transformation and operational delivery.

Skills

Strategic leadership
Commercial leadership
Asset custodian leadership
Operational leadership
Change management
Relationship building
Stakeholder management
Transformation leadership
Customer focus
Public policy
Team building
Innovation
Accountability

Location

Work Type

Hybrid

Experience Level

Executive leadership

Benefits

Flexible work options may be available

About the Company

NSW Motorways was established to increase transparency in the toll road sector, lead reform and strengthen customer focus, governance and accountability.
Its mandate extends across the operation and oversight of toll roads, toll collection and retail services, customer advocacy, toll relief, compliance and enforcement, commercial arrangements and the stewardship of publicly owned motorway assets.
The agency is responsible for Government-owned and operated motorways and oversees 10 long-term private motorway concessions across more than 160 kilometres of the network.
The network supports more than one million trips on an average day and plays an important role in connecting people, businesses, freight and essential services across Greater Sydney.

Equal Opportunity

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.