Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Technical Business Analyst (Customer Identity & Access Management) role.

Rezi rewrites your resume against NCS Australia's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Technical Business Analyst (Customer Identity & Access Management) posting at NCS Australia — free, in seconds.

About the Role

We are looking for a Senior Technical Business Analyst to join our team and play a critical role in driving key capabilities across our Customer Identity and Access Management (CIAM) transformation program. In this role, you will act as the vital bridge between business requirements, solution architecture, security engineering, and delivery squads.

Responsibilities

Lead the technical elicitation, analysis, and mapping of complex identity flows — including Universal Login ID, Digital Identity Verification, Authentication, Identity Lifecycle Management, and Customer Access Management.
Work deeply with REST APIs, modern security protocols, and system integrations.
Translate architecture patterns into actionable user stories, sequence maps, and acceptance criteria.
Actively support SIT, UAT, and technical defect resolution.
Navigate high-level customer journeys alongside low-level platform architecture and technical identity standards.

Requirements

Proven experience as a Technical Business Analyst or Senior Business Analyst delivering complex technical transformations, with dedicated domain expertise in CIAM, Identity & Access Management, or Digital Identity.
Strong technical understanding of core customer identity concepts, including Universal Login ID, Digital Identity Verification (IDV), Authentication, Authorisation, SSO, MFA, and Identity Lifecycle Management.
Hands-on experience working with REST APIs, system integration architecture, digital channels, and modern identity standards (such as OAuth 2.0, OpenID Connect, SAML, or enterprise platforms like Auth0, Ping, Okta, or ForgeRock).
Demonstrated track record producing clear technical BA artifacts, including Business Requirements Documents (BRDs), API integration requirements, process/sequence models, and detailed user stories with acceptance criteria.
Expertise working in Agile delivery environments using tools like JIRA and Confluence to manage backlogs, trace requirements (RTM), and support technical testing through to release.
Excellent stakeholder management and workshop facilitation skills.
Proven ability to translate complex technical, security, and architectural concepts into clear business outcomes.
Applicants will need valid Australian work rights.
Applicants may be required to undergo relevant background, probity and police checks.

Skills

CIAM
Identity & Access Management
Digital Identity
Universal Login ID
Digital Identity Verification (IDV)
Authentication
Authorisation
SSO
MFA
Identity Lifecycle Management
REST APIs
System integration architecture
Digital channels
OAuth 2.0
OpenID Connect
SAML
Auth0
Ping
Okta
ForgeRock
Agile delivery
JIRA
Confluence
RTM
Stakeholder management
Workshop facilitation

Location

Australia

Work Type

Full-time

Experience Level

Senior

About the Company

At NCS Australia, we’re the challenger alternative in technology services and consulting.
With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions.
We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
This is a place for people who like to get stuck in, bring ideas to life and make things happen.
You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career.
Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own.
We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Equal Opportunity

We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring.
We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.