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About the Role
Manages all aspects of the Branch Lending Portfolio, including traveling to outlying areas, building relationships with realtors, and interviewing loan applicants. This role requires strong community relationship building skills and high customer contact.
Responsibilities
- Travel to new market areas to solicit new mortgage business.
- Take a sales-oriented approach to customer service.
- Personally interview applicants with interest in any of our loan products.
- Manage the application process from origination to closing.
- Present accurate information on loan applications.
- Analyze income and review appraisal reports.
- Explain loan decisions to applicants.
- Set and adjust priorities consistently.
- Correspond with customers, applicants, and creditors to resolve questions regarding application information.
- Build and maintain strong internal and external relationships.
- Analyze various types of self-employment income.
- Review and analyze documentation for property/borrower releases.
- Understand and explain details of loan products.
- Discuss interest rates, repayment terms, and product options with customers.
- Assist applicants with options when their original request cannot be granted.
- Assist and mentor Relationship Bankers and Universal Bankers in all phases of the loan process.
- Complete all mandatory training.
Requirements
- Serve external lending customers, realtors, the public, the community, and internal Bank customers in meeting their lending needs.
- Possess strong customer service and sales skills.
- Contribute to the overall marketing effort of the Bank.
- Interact with branch staff to achieve common goals.
- Willingness to suggest upgrades and improvements to lending products and services.
- Regular participation with community organizations and related projects.
- Ability to sit for extended periods.
- Ability to walk, use hands, reach, climb stairs, balance, stoop, kneel, and crouch.
- Ability to talk or hear.
- Occasional ability to lift and/or move up to 25 pounds.
Skills
- Mortgage lending
- Cross-selling
- Management
- Organizational skills
- Excel workbook creation
- Spreadsheet calculations
- Community relationship building
Experience Level
- Three to five years’ mortgage lending experience or extensive experience in related industry.
Education Level
- Bachelor’s degree preferred, but not required.
About the Company
- The foundation of this position is to serve the external lending customer, realtors, the public, the community, as well as the internal customers of the Bank in meeting their lending needs.
- This position requires a strong understanding and recognition of the need to interact with branch staff to achieve common goals.
- The noise level in the work environment is usually moderate.