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About the Role

As a Catering Concierge Specialist, you will be the dedicated point of contact for high-touch catering customers. You will translate event details like headcount, budget, and dietary needs into curated menus and coordinated orders, working directly with restaurants and support specialists. You will also help shape and improve the Concierge experience as the service scales.

Responsibilities

Respond to Concierge intake requests within 24 business hours with curated restaurant and menu recommendations.
Manage the full order lifecycle for assigned customers, from menu confirmation through order placement, coordination, and post-delivery follow-up.
Proactively communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues on complex or large-format orders.
Be available to go onsite to restaurants or customer locations when needed to ensure an order goes smoothly.
Log customer details, order cadence, and account context accurately in internal systems.
Create and maintain documentation for Concierge SOPs, flagging gaps and building new process docs as the service scales.
Support new operational pilots and process improvements for the Concierge program.
Use AI tools to work more efficiently for research, drafting, or streamlining repetitive tasks.

Requirements

2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
Comfortable with and excited to use AI tools in day-to-day work.
Ability to multi-task and prioritize across multiple customers and orders, responding in a timely manner.
Strong service mindset, anticipating customer needs.
Creative thinking and ability to adjust quickly when situations don't go as planned.
Close attention to detail regarding menu accuracy, dietary restrictions, and order timing.
Comfortable with ambiguity and enjoy helping build a new service from the ground up.

Skills

Customer Support
Hospitality
Account Management
Program Management
Client-facing communication
AI tools
Multi-tasking
Prioritization
Problem-solving
Attention to detail
Process improvement

Location

United States
Illinois
Colorado
San Francisco
Los Angeles
New York City
Remote

Work Type

Onsite
Remote

Experience Level

2+ years

Salary/Compensations

$21.20—$31.20 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program

About the Company

DoorDash is a technology and logistics company focused on empowering local economies.
Our mission is to grow from a food delivery company to a platform for any and all goods.
We are growing rapidly and constantly changing, offering opportunities for team members to solve new challenges and own their careers.
We are committed to supporting employee happiness, healthiness, and overall well-being.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance).
If you need any accommodations, please inform your recruiting contact upon initial connection.