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About the Role
The Sales & Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.
Responsibilities
- Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members through feedback and coaching.
- Continue to build client relationships daily with customers.
- Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
- Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Sales & Service Associates and Cashiers, responsible for recruitment and development of talent.
- Use company performance tools to evaluate operations associates and provide constant feedback for individual growth and improvement in partnership with the store leader.
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and business execution.
- Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.
Requirements
- 2+ years of prior work experience in a client-centric, sales environment.
- Proven leadership capabilities demonstrating excellent decision making.
- Values feedback, is receptive to receiving feedback, and eager to provide it.
- Self-motivated with a desire to achieve results and excel individually and as a team.
- Excellent interpersonal and written communication skills.
- Aligns with and embodies ALO’s Guiding Principles.
- Requires constant movement in and around all areas of the store.
- Ability to lift, push, carry or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
- Ability to stand and move for an entire shift.
- Full-time employees must be available for opening, closing, and weekend shifts.
- All employees are expected to be available to work from the week of Black Friday through the end of the holiday season (first week of January).
Location
- White Plains, NY
Work Type
- Full-time
- Onsite
Experience Level
- 2+ years prior work experience
Salary/Compensations
- $17.00 - $19.00/hour
Benefits
- Generous ALO employee discount
- Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
- Competitive medical, dental, and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401K with company matching
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
- Commuter benefits
About the Company
- Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Equal Opportunity
- As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.