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About the Role
EML is Australia's largest specialist in personal injury claims management, focused on helping people return to work safely and confidently after a workplace incident. This role involves deeply meaningful work where empathy, problem-solving, and commitment have a profound impact every single day.
Responsibilities
- Managing a full portfolio of physical and psychological injury claims.
- Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
- Implementing proactive strategies to support timely recovery and return-to-work outcomes.
- Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
- Navigating challenging conversations with confidence, empathy and resilience.
Requirements
- Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field.
- The ability to thrive in a fast-paced, collaborative team.
- Good computer literacy with the ability to learn new systems.
- Strong communication, resilience and a customer-first mindset for effective rapport-building.
- Creativity, curiosity and initiative when engaging with stakeholders.
Skills
- Empathy
- Problem-solving
- Communication
- Resilience
- Customer service
- Computer literacy
Location
- Sydney
Work Type
- Permanent - Fulltime
- Hybrid work
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Regular salary reviews
- Annual incentive scheme
Benefits
- Flexibility to work from home after probation
- Choice between monthly rostered days off or a 9-day fortnight
- Hybrid work options
- Fitness Passport providing heavily discounted access to gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program
- Comprehensive learning and development
- EAP provides access to professional medical advice and safety features
- Company-wide celebration events
About the Company
- EML is Australia's largest specialist in personal injury claims management.
- EML has a strong culture of appreciation, connection and celebration.
- EML offers one of the most stable and future-focused careers in the industry.
- EML's deep expertise, purpose-driven work and development pathways help build a long-term career.
- EML's investment in AI-powered technology is designed to reduce admin.
Equal Opportunity
- Not specified