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About the Role

Ecolab is seeking a Field Service Technician to join our team in the Charlotte, NC market. In this field-based service role, you will deliver consistent, high-quality customer program execution through reliable service, installations, maintenance, and issue resolution. You will support customers across Institutional business segments, help ensure Ecolab Brand Standards are met, and partner with sales and service teams to deliver an enhanced customer experience and measurable customer outcomes.

Responsibilities

Provide service-intensive support to customers across the market, including aligned and centralized customers
Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
Complete emergency service requests, equipment changeouts, and other planned and unplanned work orders reliably and efficiently
Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards
Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance
Complete accurate and timely documentation for all work performed
Communicate Ecolab’s total value to customers and strengthen customer relationships
Partner with sales, distribution, and service teams to improve responsiveness, reduce friction, and deliver a consistent customer experience

Requirements

High School Diploma or equivalent
2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment
Position requires a current and valid Driver’s License with no restrictions
No Immigration Sponsorship available for this position
Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays
Lifting 75 lbs
Pushing/pulling
Standing/bending/stooping
Working in confined spaces
Distinguishing color (tools may be accommodated)
Driving a company vehicle as required to perform job duties

Skills

Technical skills
Customer skills
Maintenance
Troubleshooting
Installations
Mechanical problem-solving

Location

Charlotte, NC
Concord, NC
Huntersville, NC
Gastonia, NC
Rock Hill, SC

Work Type

Field-based
Full-Time

Experience Level

2 years of service-related experience

Education Level

High School Diploma or equivalent
Associate’s degree or other advanced education or certifications

Salary/Compensations

$55,700 - $83,700

Benefits

Medical
Dental
Vision
Matching 401K
Company-paid pension
Stock purchase plan
Paid parental leave
Select discounted childcare resources
Life insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Auto insurance
Home insurance
Pet insurance
Identity theft protection
Short-term and long-term disability
Pension plans
Retirement health care benefits
Short-term incentives
Vacation (12 days)
Holidays
Adoption assistance
Group legal services
Employee assistance program
Employee discount program
Education assistance program
On-Site childcare and fitness facilities may be available at select Ecolab locations

About the Company

Ecolab prioritizes its talent-first philosophy by creating the most capable and diverse team to excel at its nearly three million customer sites.
Building on a century of innovation, Ecolab's 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.
Ecolab's solutions enhance operational efficiency, contribute to sustainability and public health, making a positive impact on the world.
Ecolab is committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Equal Opportunity

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
Ecolab believes the best teams are inclusive and is on a journey to create a workplace where every associate can grow and achieve their best.
Ecolab is committed to fair and equal treatment of associates and applicants and recruits, hires, promotes, transfers and provides opportunities for advancement based on individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
Ecolab is committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Ecolab will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.