Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Customs Rater role.
Rezi rewrites your resume against The Descartes's job description. Free.
Tailor your resume to this Customs Rater role.
Rezi rewrites your resume against The Descartes's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customs Rater posting at The Descartes — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customs Rater posting at The Descartes — free, in seconds.
About the Role
The Customs Rater helps keep customer shipments moving across the Canadian border by accurately processing shipment and trip information and ensuring required data is submitted to the Canada Border Services Agency (CBSA) on time. This role provides an opportunity to develop hands-on knowledge of border customs clearance while contributing to reliable, responsive service for Descartes customers.
Responsibilities
- Support timely customs clearance by actively monitoring and prioritizing work queues so required shipment and trip data is submitted to CBSA within appropriate timelines.
- Maintain a high level of processing accuracy by carefully reviewing shipment documentation, interpreting required information, and entering complete and accurate data into Descartes’ proprietary software.
- Proactively monitor shipment acceptance by tracking work queues for responses from regulatory authorities and taking appropriate follow-up action when issues arise.
- Help prevent border delays by monitoring shipment ETAs and contacting customs brokers at the appropriate time to support the clearance process.
- Provide responsive customer service by communicating professionally with customers by phone and email to clarify information, answer questions, and resolve processing issues.
- Provide dependable operational coverage by successfully working rotating morning, evening, and overnight shifts, including Saturdays, Sundays, and Statutory Holidays, and supporting limited overtime when required.
- Contribute beyond the immediate team by supporting related Descartes departments and work assignments as business needs arise.
Requirements
- Customs-related education or training; a CCS qualification is an asset.
- Ability to review shipment documentation and accurately identify and interpret information required for customs processing.
- Strong analytical and clerical skills with careful attention to accuracy and detail.
- Strong organizational and prioritization skills, particularly when managing a time-sensitive work queue.
- Ability to monitor multiple shipments and follow up appropriately based on regulatory status and shipment ETA.
- Computer literacy with strong working skills in Microsoft Word, Excel, and email; Microsoft Outlook experience is preferred.
- Strong verbal and written communication skills.
- Comfortable communicating with customers by phone and email to resolve questions or obtain required information.
- Ability to communicate effectively with customs brokers and internal team members.
- Collaborative team player who can also work reliably and independently.
- Legally entitled to work in Canada.
- Valid authorization to work in Canada at the time of application and throughout employment.
Skills
- Customs processing
- Data entry
- Shipment monitoring
- Customer service
- Microsoft Word
- Microsoft Excel
- Email communication
- Microsoft Outlook
- Verbal communication
- Written communication
- Analytical skills
- Clerical skills
- Organizational skills
- Prioritization skills
Location
- Canada
Work Type
- Remote
- Full-time
Experience Level
- Not specified
Education Level
- Customs-related education or training
Salary/Compensations
- $40,000–$45,000 CAD
Benefits
- Competitive compensation
- Great benefits
- Remote work
- Flexible work hours
About the Company
- Descartes Unites the People and Technology that Move the World.
- We are one of the most broadly deployed logistics and supply chain technology companies in the world.
- More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information.
- Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.
- We have a record of financial performance for more than 16 years and lead the industry in innovation investment.
- We are entrepreneurial, hardworking, problem solvers.
- We have a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths.
- We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for individual accomplishments.
- We have a deep sense of environmental responsibility.
- We help our customers conserve resources and enhance sustainability.
Equal Opportunity
- We are an Equal Employment employer.
- We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.
- Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities.