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About the Role
As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. This role champions brand values and ensures operational excellence across all areas, directly impacting profitability, team development, and customer satisfaction. Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions.
Responsibilities
- Model exceptional customer service and selling behaviors drive a consumer-centric mindset and elevate the in-store experience.
- Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
- Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
- Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
- Monitor and shape store culture to ensure alignment with company values and a positive team environment.
- Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
- Assess customer interactions and overall in-store experience; resolve escalated customer concerns with professionalism and sound judgment.
- Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.
- Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
- Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
- Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.
- Uphold company policies, safety standards, and operational procedures.
- Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.
Requirements
- 3-5 years of related professional/retail management experience.
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skilled in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills with the ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Capable of working independently, managing shifting priorities, and meeting business expectations.
- Comfortable using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Skills
- Customer service
- Sales
- People management
- Coaching
- Communication
- Problem-solving
- Adaptability
- Time management
- Inventory management
- Visual merchandising
- Retail software proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-5 years of related professional/retail management experience
Education Level
- Undergraduate or graduate degrees are valued but not required
Salary/Compensations
- $29.20 - $43.80 USD per hour
- Eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.
Benefits
- General overview of each benefit program offered, including this year's medical plan rates available on www.MyVFbenefits.com
- Detailed information on benefits will be provided during the hiring process.
About the Company
- Vans is the original brand rooted in the authentic lifestyle of skateboarding.
- Mission: To inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformity, and relentless progression.
- Vision: To push culture forward because we believe that the pursuit of progression never ends.
- Inspired by the future generation of positive catalysts within our community.
- To learn more about our values and our culture, visit Vans Careers or www.vans.com.
Equal Opportunity
- VF values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees.
- All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
- VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
- VF will consider for employment qualified applicants with arrest and conviction records, pursuant to all applicable local Fair Chance Ordinance requirements.