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About the Role
The Senior Analyst Project Management leads and coordinates project teams for mid-sized projects, focusing on research, analysis, documentation, testing, problem resolution, training, status reporting, implementation, and post-rollout review. This role involves creating process flows, performing system testing, analyzing solutions, and monitoring project progress. The position requires significant evaluation, originality, and ingenuity, with work impacting functional strategies and requiring limited supervision.
Responsibilities
- Maintain project plans, timelines, milestones, dependencies, and action item trackers for C2B initiatives.
- Coordinate meetings, document decisions, communicate project updates, monitor progress, and escalate risks, issues, and delays.
- Develop status reports, executive updates, and project documentation.
- Identify opportunities to improve project management processes, tools, and operating procedures.
- Support the development and maintenance of dashboards, scorecards, and performance reports.
- Gather, validate, and analyze business performance data, identify trends, and prepare business review materials.
- Monitor key performance indicators and support analysis of pricing, adoption, operational performance, business goals, and stakeholder commitments.
- Develop familiarity with the C2B product portfolio, customer journeys, and operational processes.
- Assist with research on competitors, industry trends, customer needs, and market developments.
- Support the collection and analysis of customer feedback and operational insights.
- Help identify process inefficiencies, customer pain points, and opportunities for product enhancements or business cases.
- Partner across Product, Technology, Operations, Sales, Marketing, Finance, Risk, and Compliance to support project execution, stakeholder alignment, issue resolution, and timely decision-making.
- Facilitate collaboration, clarify expectations, and provide organized updates and recommendations.
- Support consistent project governance, documentation, reporting discipline, and knowledge management.
- Capture lessons learned and recommend improvements to tools and operating procedures.
- Contribute to stronger visibility into project status, risks, business performance, and delivery outcomes.
Requirements
- 5+ years of experience in project management, program coordination, business operations, consulting, financial services, or a related field.
- 4+ years of experience coordinating cross-functional projects and stakeholder activities.
- Experience managing multiple priorities simultaneously.
- Experience tracking project commitments.
- Experience analyzing business issues.
- Experience supporting business performance monitoring.
- Experience maintaining project plans, timelines, milestones, dependencies, and action item trackers.
- Experience maintaining dashboards, scorecards, and status reports.
- Experience maintaining business performance reporting.
Skills
- Salesforce
- Power BI
- Tableau
- Jira
- Smartsheet
- Microsoft Project
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
- 4+ years
Education Level
- Bachelor’s degree in business, finance, economics, technology, project management, or a related field
- Project Management Professional (PMP)
- Agile
- Scrum
- Lean
- Comparable project/program management certification
Salary/Compensations
- $76,000.00 – $102,000.00 per year
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off
- Parental Leave
- Global Adoption Assistance
- 401K Plan
About the Company
- At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
- Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
- Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
- Join us as we go beyond and be part of a team that’s redefining what’s possible.
- We make financial services accessible to humans everywhere. Join us for what’s next.
- Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
- Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/
Equal Opportunity
- We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.