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About the Role
The Senior Manager, Client Account Management Team Lead leads and develops a team of Client Account Managers while serving as relationship owner for strategic consumer-to-business payments clients and partners. The role translates business priorities into account plans, operating rhythms, and service standards that strengthen retention, profitable growth, partner satisfaction, and execution quality. This leader uses client and performance insights to identify risks and opportunities, coordinates cross-functional delivery, and makes independent decisions within established business parameters. The position is accountable for team performance, talent development, resource planning, and continuous improvement of the client account management operating model.
Responsibilities
- Lead strategic client account management, developing and executing account plans and executive engagement strategies for priority clients and partners.
- Build trusted senior-level relationships, understand business objectives, oversee renewals and negotiations in partnership with internal stakeholders, identify expansion opportunities, and support sustainable client value and revenue growth.
- Lead, coach, and develop the Client Account Management team, setting clear priorities, goals, performance measures, and development plans.
- Delegate decision-making appropriately, provide timely coaching and feedback, recognize performance, address gaps, and build an accountable, inclusive, customer-focused team.
- Drive client delivery, implementation, and issue resolution by coordinating with product, operations, technology, legal, sales, and marketing partners.
- Support onboarding, product rollout, service delivery, and resolution of complex client matters, maintaining transparency on commitments, risks, dependencies, and outcomes.
- Establish and continuously improve the account management operating model by designing and maintaining processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences.
- Lead go-to-market readiness for strategic client growth opportunities, aligning cross-functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client-facing materials.
- Monitor results and adjust plans based on performance insights and client feedback.
Requirements
- 7+ years of relevant experience in client account management, strategic partnerships, commercial operations, including people leadership experience.
- 5+ years of experience with strategic account planning, client relationship management, executive business reviews, client health and performance analytics, commercial negotiations and contract renewals, governance and operating cadence design, and presentation development.
- 5+ years of experience with financial and commercial analysis, go-to-market planning, and product implementation and launch readiness.
- Experience working with CRM and reporting tools.
Skills
- Client account management
- Strategic partnerships
- Commercial operations
- People leadership
- Strategic account planning
- Client relationship management
- Executive business reviews
- Client health and performance analytics
- Commercial negotiations
- Contract renewals
- Governance and operating cadence design
- Presentation development
- Financial analysis
- Commercial analysis
- Go-to-market planning
- Product implementation
- Launch readiness
- CRM tools
- Reporting tools
- Payments
- Financial services
- Fintech
Location
- HYBRID
Work Type
- HYBRID
Experience Level
- Senior Manager
- 7+ years of relevant experience
- 5+ years of experience
Education Level
- Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience.
Salary/Compensations
- $123,000 – $165,000.00 per year
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off
- Parental Leave
- Global Adoption Assistance
- 401K Plan
About the Company
- At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
- Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
- Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
- Join us as we go beyond and be part of a team that’s redefining what’s possible.
- We make financial services accessible to humans everywhere. Join us for what’s next.
- Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
- Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/
Equal Opportunity
- We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.