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About the Role
This person is responsible for welcoming, greeting, and seating guests, ensuring their needs are met while they wait.
Responsibilities
- Greet guests promptly and courteously with a smile.
- Seat guests according to management's assignment.
- Promote teamwork and quality service through daily communication and coordination with co-workers and managers.
- Answer phones, provide requested information, and arrange bookings.
- Routinely clear and reset tables and assist with opening tasks.
- Handle guest complaints and special requests.
- Receive coats, umbrellas, briefcases, or bags from guests if assigned to coat check.
- Maintain organization in the coat closet and issue items to guests based on ticket.
- Assist with other duties as assigned by restaurant management.
- Follow opening and closing procedures.
- Maintain a professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy guests, such as food delivery.
- Be accessible to all staff and guests to answer guest and reservation-related questions.
- Follow service steps based on the service and training manual and assist in communicating them to all staff.
Requirements
- Ability to work as part of a team.
- Personal cleanliness.
- Ability to communicate and understand direction in English to ensure workplace safety.
- Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of production.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
- Must submit satisfactory proof of employment authorization and identity to complete Form I-9 within 72 hours of commencing work.
Skills
- Basic food handling skills.
- Basic preparation skills.
- Basic cleaning skills.
- Active listening skills.
- Learning skills.
- Reading comprehension skills.
- Speaking comprehension skills.
Location
- New York City
Work Type
- Part-time
About the Company
- SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele.
- Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.
Equal Opportunity
- SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
- This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
- We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.
- Federal law prohibits the employment of unauthorized aliens.