Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Rooms Division Manager role.
Rezi rewrites your resume against Your Employer's job description. Free.
Tailor your resume to this Rooms Division Manager role.
Rezi rewrites your resume against Your Employer's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Rooms Division Manager posting at Your Employer — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Rooms Division Manager posting at Your Employer — free, in seconds.
About the Role
The Rooms Division Manager oversees all operations related to the rooms division, ensuring exceptional guest experiences and operational efficiency. This role manages front office, housekeeping, and guest services teams to maintain high standards of cleanliness, service, and guest satisfaction. The manager develops and implements policies to optimize room occupancy, revenue, and guest comfort, while coordinating with other departments for seamless service delivery. This role is critical in driving property success by balancing operational excellence with a strong focus on customer service, requiring a flexible schedule and commitment.
Responsibilities
- Lead and supervise front office, housekeeping, and guest services teams to ensure smooth daily operations.
- Develop and enforce standard operating procedures to maintain high standards of cleanliness, safety, and guest satisfaction.
- Monitor room inventory, occupancy rates, and revenue management strategies to maximize profitability.
- Handle guest complaints and feedback promptly to ensure positive resolutions and enhance guest loyalty.
- Coordinate with other departments such as food and beverage, maintenance, and sales to deliver a cohesive guest experience.
- Recruit, train, and evaluate staff performance to build a motivated and skilled team.
- Prepare and manage budgets, forecasts, and reports related to the rooms division operations.
- Ensure compliance with health, safety, and regulatory standards across all rooms division activities.
- Work a 50+ hour work week.
- Work flexible schedules including mornings, evenings, overnights, and long days.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years experience in hotel operations.
- At least 1 year in a supervisory or management role within the rooms division.
- Strong knowledge of front office, housekeeping, and guest service operations.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Certification in hospitality management or related professional credentials (e.g., CHA, CHRM).
- Experience working in a luxury or upscale hotel environment.
- Familiarity with revenue management and yield optimization techniques.
- Ability to speak multiple languages.
- Advanced skills in data analysis and reporting tools.
Skills
- Leadership skills
- Organizational skills
- Communication skills
- Analytical skills
- Proficiency with property management systems and technology
- Problem-solving skills
- Conflict resolution skills
Experience Level
- Minimum of 3 years experience in hotel operations
- At least 1 year in a supervisory or management role
Education Level
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Certification in hospitality management or related professional credentials (e.g., CHA, CHRM).
About the Company
- Organization driven by Guiding Principles: Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
- Reputation for providing genuine hospitality and exceeding guest expectations.
- Passionate about serving guests and providing unforgettable experiences.
- Create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.