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About the Role
The Assistant Manager will oversee a wide variety of areas within Planet Fitness, focusing on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house operations. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating effectively, communicating with management, and providing superior customer service.
Responsibilities
- Understand and drive club metrics in alignment with business performance.
- Develop thorough knowledge of club services, programs, and products.
- Maintain current knowledge of key competitors.
- Assist in the interviewing and recruitment process by completing initial phone interviews.
- Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modify execution.
- Communicate and uphold company standards, leading by example.
- Manage a clean, friendly, and well-maintained club.
- Ensure team members consistently execute basics in punctuality, dress code, friendliness, and cleanliness.
- Develop and maintain cleaning duties for front desk employees.
- Oversee over-night employees.
- Coordinate disciplinary actions and terminations with General Manager, Regional Manager, and Human Resources.
- Cover shifts for employees during call-outs or vacancies.
- Assist the Club Manager with shift coverage when no other employees are available.
- Oversee club audits to ensure all areas are clean, neat, organized, and in "like new" condition.
- Mentor Front End employees to promote career growth through training, development, and performance assessment.
- Perform other duties as assigned by the Club Manager.
Requirements
- Ability to manage multiple responsibilities.
- Solid work ethic with strong decision-making skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Comfortable working a flexible rotating schedule.
- Basic computer, math, and communication skills required.
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
- A High School Diploma Or Equivalent required.
- 6 months Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere.
- Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel).
- Bi-lingual preferred.
- Discuss availability with the Hiring Manager and/or notate it on your application.
- Weekday and/or Weekend Hours based on club needs.
- Open or Flexible availability is a plus.
Skills
- Basic computer proficiency (Microsoft Suite)
- Ability to manage multiple responsibilities
- Solid work ethic
- Strong decision-making skills
- Self-starter
- Initiative
- Minimal direction and supervision
- Flexible rotating schedule
- Basic computer skills
- Basic math skills
- Basic communication skills
- Superior customer service skills
- Fitness industry experience (preferred)
- Solid supervisory skills
- Diplomacy
- Listening skills
- Problem resolution skills
- Microsoft Office applications (Microsoft Word, Microsoft Excel)
- Bi-lingual (preferred)
Location
- Chili Square - Rochester, NY 14624
Work Type
- Full Time
- Evenings
- Weekends
Experience Level
- 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere
- 1 year Supervisor or Manager experience preferred
- Associates degree preferred
Education Level
- 2 Year Degree
- High School Diploma Or Equivalent
- Associates degree preferred
Salary/Compensations
- $19.05 - $19.05 Hourly
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives
About the Company
- Planet Fitness, a private equity backed fitness retailer.
Equal Opportunity
- Planet Fitness is an Equal Opportunity Employer.