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About the Role
Seeking a Business Analyst with 3+ years of experience in a large enterprise IT team to support enterprise platforms. This role will partner closely with Product Managers, business stakeholders, and Engineering teams to gather requirements, refine features, and ensure initiatives are ready for development. This is an excellent opportunity for a BA who enjoys working at the intersection of business and technology, driving requirements from discovery through delivery while helping shape future platform enhancements and emerging AI-driven solutions.
Responsibilities
- Elicit, analyze, and document business and functional requirements for Airport Experience technology products, translating operational needs into clear user stories, acceptance criteria, process flows, and solution requirements.
- Partner with Product Managers, Engineering, Architecture, business stakeholders, and subject matter experts to define problems, clarify requirements, identify dependencies, and ensure initiatives are ready for development.
- Support AI product development by translating business use cases into well-defined requirements, including expected outcomes, data needs, business rules, user experience, and success criteria.
- Support the ongoing refinement and management of product backlogs, helping evaluate new requests, identify gaps, and prepare work for prioritization and delivery.
- Support UAT and solution validation, including validating AI-powered experiences for accuracy, relevance, usability, and alignment with the intended business need.
- Analyze user feedback, product performance, and operational pain points to identify trends and recommend opportunities for product and AI capability improvements.
- Serve as a key liaison between Airport Operations, Product, and Engineering teams, proactively communicating requirements, decisions, risks, dependencies, and changes throughout the product lifecycle.
Requirements
- 3+ years of Business Analyst experience on complex apps/web apps or large enterprise platforms
- Experience gathering and documenting business and functional requirements
- Strong experience writing user stories and acceptance criteria
- Experience participating in UAT and release activities
- Ability to facilitate conversations between business stakeholders and technical teams
- Experience conducting requirements workshops and stakeholder interviews
- Experience with backlog management and refinement
- Strong verbal and written communication skills
- Experience using Jira and Confluence
- Experience supporting software development teams through the SDLC
Skills
- AI
- Chatbots
- Automation initiatives
- Digital transformation projects
- Jira
- Confluence
Location
- Remote
- US-based
Work Type
- Contract
- W2 Contract
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- $35-$40/hour
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.