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About the Role

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, ensuring the facility meets high cleanliness standards and consistently delivers operational excellence. This role involves building customer relationships, presenting a structured sales process, and managing customer accounts.

Responsibilities

Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
Ensure highest standards of cleanliness are met through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
Perform daily site safety inspections, including lock checks.
Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
Perform additional duties as assigned.

Requirements

1+ year of customer-facing work experience.
Sales experience preferred.
Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
High School diploma or GED is required.
Ability to perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Must bring a copy of resume to the hiring event.

Skills

Customer service
Sales
Cash handling
Payment processing
Bank deposits
Communication

Location

Austin, TX
San Marcos, TX
New Braunfels, TX
Spicewood, TX
Cedar Park, TX
Round Rock, TX
Hutto, TX

Work Type

Full-time
Onsite

Experience Level

Entry Level
1+ year of customer-facing work experience

Education Level

High School diploma or GED
College education is a plus

Salary/Compensations

$16.00 - $18.00 per hour

Benefits

Work/life balance with daytime hours and potential for Sundays off (dependent on location)
Outstanding company culture with growth opportunities throughout the U.S.
Competitive starting pay.
Paid Time Off accrued throughout the year, increasing with years of service.
Generous 401(k) match with Traditional and/or ROTH choices.
Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
EXTRA Healthy Wellness Program with rewards towards medical premium.
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

About the Company

Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide.
We look for employees who are reliable, good communicators, and have a passion for helping people.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.