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About the Role
The On-Site Service Representative reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through the KeepStock program. This role also involves working with partners to implement sales strategy and help customers understand Grainger's MRO solutions.
Responsibilities
- Service multiple customer locations
- Receive and stock purchased product in designated customer locations
- Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
- Resolve customer problems promptly to retain and promote customer loyalty
- Follow designated route defined by routing software tools and maintain route guides
- Identify continuous improvement opportunities in productivity, process, and cycle time
- Comply with safety and inspection requirements of the facility where the service is being provided
- Help create new orders by engaging with customers to identify additional product needs
- Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
Requirements
- 3 years' experience in selling or service environment
- High School Diploma or equivalent
- Ability to lift 25 to 60lbs and/or work in difficult positions
- Collaboration and problem-solving skills
- Handle different technical and operational issues
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Skills
- Customer service
- Inventory management
- Sales strategy
- Problem-solving
- Technical and operational issue handling
Location
- Syracuse, NY area
Work Type
- Onsite
- Part-time
Experience Level
- 3 years experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $24 to $27 per hour
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents
About the Company
- W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan.
- Grainger serves more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise.
- Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Equal Opportunity
- Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law.
- Proud to be an equal opportunity workplace.
- Committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.