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About the Role

The Operations Talent Development Manager (OTDM) assists in the training and development of operations leaders to drive improved staff satisfaction and performance. This role partners with regional operations teams to ensure excellent training and development for operations leaders, supporting them in building and retaining high-performing teams.

Responsibilities

Drive a high-quality learner experience across operations professional development programs.
Maintain the Regional Operations Training Hubsite and Roadmap Course Library.
Support staff retention through effective training and professional development initiatives.
Coordinate the preparation and distribution of training communications and resources.
Analyze professional development data to inform continuous improvement and measure program effectiveness.
Oversee the design, implementation, and impact of select Operations Professional Development Programs.
Lead and facilitate training for leaders throughout operations departments, both virtual and in-person.
Implement best-in-class adult learning methodologies.
Facilitate differentiated professional development opportunities based on individual needs.
Develop and maintain the Operations Training Catalog in Roadmap.
Maintain Roadmap certification to create course skeletons.
Track participant progress against assigned Roadmap asynchronous courses.
Revise training sessions to address learning gaps.
Engage and drive best practices around documentation of user guides and training resources.
Evaluate the scope & sequences for professional development and make recommendations for updates.
Impact staff retention through robust training programs.
Identify learning opportunities based on leaver reasons and implement training programs.
Provide in-person support for live trainings.
Build and maintain a training calendar and preparation system.
Communicate key training information clearly across multiple channels.
Ensure all training logistics are prepared and executed the day before scheduled training.
Establish feedback loops with regional and school leaders to prioritize training deliverables.
Review survey and NPS data after each session and operationalize continuous improvement.
Create strategy and drive action planning in response to operations survey data needs.
Make data-informed recommendations to improve fundamental training and other courses.
Provide critical feedback to internal teams and stakeholders around learner preferences, training gaps, or deficiencies.

Requirements

Must be able to sit for extended periods of time without being able to leave the work area.
Must be able to climb ladders or scaffolding, or climb and work in overhead areas.
Must be able to lift and carry or otherwise move 35 pounds regularly for deliveries.
Physical ability to work around small children including sitting, standing, running and climbing stairs.
Must be able to lift and carry small children up to 40 pounds in case of emergency.
Must be able to work in indoor and outdoor environments, including in times of excessive heat or cold.

Skills

Advanced experience with Microsoft Office, including Outlook, PowerPoint, Teams, Planner, and Excel.
MS SharePoint Online experience.
Canva or other design software experience.
Screen capture software and video editing experience.
Experience in designing and facilitating training for adult learners.
Effective organization, communication, and interpersonal skills.
Ability to think proactively and work with minimal direction.
Strong written, oral, and interpersonal communication skills with all levels of staff and the public.
Ability to hold others accountable to organizational results.
Ability to manage and coach others through influence.
Data analysis, survey administration, and analysis.
Project management and effective organization.
Make Strategic Decisions: Uses data, feedback, and insights to inform decision-making.
Manage Work and Teams: Builds and maintains systems to track progress toward team goals.
Grow Self and Others: Regularly offers affirming and adjusting feedback, provides coaching and development.
Build a Culture of Trust: Proactively builds strong relationships and seeks feedback.
Communicate Deliberately: Communicates thoughtfully by anticipating potential misunderstandings.

Location

Texas
Austin
El Paso
Houston
Permian Basin (Midland/Odessa)
Rio Grande Valley
San Antonio
Tarrant County (Fort Worth)

Work Type

Full-time
In-person
Remote (up to 30% travel)

Experience Level

3+ years’ experience working in training (operations experience preferred)

Education Level

Bachelor’s degree required

Salary/Compensations

$74,764 - $87,100
Eligible for performance pay

Benefits

Medical, dental, and vision plans
Disability insurance
Life insurance
Parenting benefits
Flexible spending account options
Generous vacation time
Referral bonuses
Professional development
403(b) plan
Relocation stipend may be offered

About the Company

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.