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About the Role

TruOps Digital Experience leads transformational initiatives that modernize TransUnion’s operational technology, processes, and data. The Change Management team within Digital Experience brings change management, communications, training, and adoption strategies and tools to help the organization learn, engage with and embrace the changes to ensure business impact. This Senior Director will lead a growing team and partner with functional leaders, business partners, system integrators, and executive stakeholders to build a scalable change management capability across TruOps.

Responsibilities

Define and lead the change management, communications, training, and adoption strategy for the TruOps Digital Experience portfolio, establishing a proactive and scalable discipline across the organization.
Establish governance, frameworks, methodologies, and tools for stakeholder analysis, change impact assessments, organizational readiness, resistance management, communications, training, and reinforcement.
Lead change management for the Quote-to-Delivery transformation and Salesforce implementation, partnering closely with functional leaders, business partners, and the system integrator to support successful U.S. and international deployments.
Advise executive sponsors and program leaders on organizational readiness, stakeholder engagement, adoption strategy, change risks, and actions needed to achieve business outcomes.
Develop compelling narratives and audience-specific messaging, representing the program in executive meetings, roadshows, town halls, steering committees, and other leadership forums.
Proactively engage stakeholders to build understanding, address resistance, reinforce behavioral change, and increase adoption of new tools and processes.
Establish adoption measures, key performance indicators, feedback loops, and reporting that connect change activities to business outcomes and value realization.
Build and lead a high-performing team responsible for change management, communications, training, and adoption across transformational initiatives and ongoing platform enhancements.
Strengthen change management capability within TruOps and create scalable practices that can potentially be expanded across Global Operations.

Requirements

12+ years of experience leading change management, communications, training, adoption, organizational effectiveness, or enterprise transformation initiatives in complex organizations.
Experience leading Salesforce, Revenue Operations, Service Operations, Quote-to-Delivery, or digital transformation initiatives.
Demonstrated expertise applying Prosci ADKAR or comparable change management methodologies to stakeholder engagement, change impact analysis, readiness planning, resistance management, and adoption.
Experience defining change management strategies, governance models, frameworks, operating practices, and measurable adoption outcomes for large-scale transformation programs.
Proven ability to influence without authority, advise senior leaders, and build alignment across matrixed organizations through strong executive presence, facilitation, presentation, and storytelling skills.
Strong business process knowledge and experience establishing key performance indicators and feedback mechanisms to measure adoption, business readiness, and value realization.

Skills

Proficiency applying change management frameworks and tools, including Prosci ADKAR or an equivalent methodology.
Experience developing stakeholder analyses, change impact assessments, readiness assessments, resistance management plans, and adoption measurement frameworks.
Ability to use business and adoption metrics to evaluate behavioral change, process effectiveness, and realization of transformation objectives.
Working knowledge of enterprise platforms and business process transformation, with the ability to understand functional impacts without requiring systems-level technical expertise.
Prosci Change Management Certification or comparable professional change management certification.
Financial services experience, particularly within a complex and highly regulated environment.
Experience building or maturing a change management capability within an organization where formal practices are still developing.
Experience operating in a global, matrixed enterprise and supporting transformation across U.S. and international stakeholder groups.

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior Director
12+ years of experience

Salary/Compensations

$166,800.00 - $250,000.00 annually

Benefits

Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
Tax-advantaged HSA and FSA accounts.
Company-paid basic life and AD&D.
Optional voluntary life and AD&D for you and your family.
Short- and long-term disability.
Optional legal plan, pet insurance, and travel accident coverage.
Adoption assistance and fertility planning coverage.
Caregiver support.
Dependent Care FSA for possibility of an employer match.
Complimentary Care@Work membership.
Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
401(k) with employer match.
Employee Stock Purchase Plan (ESPP).
Financial wellness resources.
Career coaching.
Optional long-term care insurance.
Tuition reimbursement.
Flexible time off for exempt employees or paid time off for nonexempt employees.
Up to 12 paid holidays per year.
Commuter benefits.
Employee discounts.
Charitable gift matching.
Paid volunteer time off.
Corporate volunteer events.
24/7 support including professional therapy, coaching, and emotional well-being programs.
Guided meditation and resources that support physical, mental, social, and financial wellness.

About the Company

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way.
We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

Equal Opportunity

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.
Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.