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About the Role

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Responsibilities

Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
Proactively connect with the supervisor regarding customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation as required.
Engage in process improvement activities.
Perform other responsibilities as assigned by management.

Requirements

High school diploma or equivalent required.
2 years of related experience within a laboratory setting is preferred.
Experience working in customer service is also a plus.
Able to read, write, and speak English fluently.
Strong verbal and written communication skills, and desire to deliver excellent customer service.
Maintain a professional appearance and demeanor in all interactions and uphold Thermo Fisher Scientific's values, including confidentiality.
Possess a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Independently operate handheld scanners to enter data in various systems as needed.
Possess analytical skills to reconcile reports.
Demonstrate computer proficiency and possess intermediate skills in Microsoft Office suite of software.
Use organizational skills to multi-task and meet due dates as needed.
Works primarily at customer sites, which may require independent work.
Work areas may include spaces where chemical-based allergens are in use.
Personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
Ability to work overtime, as needed.
Successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.

Skills

Inventory/order management
Customer service
Hazard identification
Process improvement
English fluency
Verbal communication
Written communication
Interpersonal skills
Data entry
Report reconciliation
Computer proficiency
Microsoft Office suite
Organizational skills
Multi-tasking

Location

Customer sites

Work Type

Standard (Mon-Fri)
Full-time

Experience Level

2 years of related experience preferred
Customer service experience a plus

Education Level

High school diploma or equivalent

Salary/Compensations

$28.20/hr
The hourly pay range estimated for this position based in California is $26.00–$28.30.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

Competitive remuneration
Healthcare
Range of employee benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

About the Company

Thermo Fisher Scientific is an innovative, forward-thinking organization with outstanding career and development prospects.
We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Equal Opportunity

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.