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About the Role
Thermo Fisher Scientific is seeking a highly skilled and motivated Engineer II, Field Service to join their world-class team. This role is crucial for enabling customers to make the world healthier, cleaner, and safer, offering a unique opportunity to be part of a diverse and collaborative company.
Responsibilities
- Assemble, install, repair, test, calibrate, and maintain electro-mechanical instrumentation and systems.
- Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications.
- Ensure continued customer satisfaction by providing high-quality and timely service and repair of electromechanical systems and products.
- Perform basic problem-solving, installation, maintenance, and repair on designated equipment following technical service manuals.
- Complete preventative maintenance and field upgrade modifications per instructions.
- Manage repair parts cycle times.
- Maintain customer service logs and internal service records.
- Communicate with customers to ensure resolution and proper follow-up.
- Maintain and calibrate tools and test equipment.
- Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements.
- Apply internal processes to resolve customer service delivery issues and conduct root cause analysis.
- Travel at least 75% of the time.
- Be available to travel to any covered region when required.
- Work independently to schedule planned maintenance and on-demand services.
- Develop in-depth technical knowledge of One Lambda (TDX) equipment.
- Provide field response to support all One Lambda automation.
- Maintain confidentiality of critical laboratory and business data.
- Define and implement work schedules within budgetary guidelines.
- Maintain positive professional relationships with customers and the Sales Team.
- Perform computer data entry meticulously.
- Exercise independent discretion and judgment.
- Plan and prioritize work reliably and consistently.
- Reschedule planned services to prioritize ad hoc service calls.
- Communicate clearly, orally and in writing, with management, team members, and third parties.
- Maintain a high professional corporate image at all times.
- Be a self-starter with the ability to positively motivate others.
- Establish and maintain effective working relationships with staff members and end-users.
Requirements
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.
- Ability to read and use schematics and wiring diagrams.
- Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment.
- Ability to follow verbal directions and perform procedures as assigned.
- Experience in reading, understanding, and implementing written and/or verbal assembly, test and inspection procedures.
- Ability to solder.
- Must communicate clearly both written and verbal.
- Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional.
- Ability to travel at minimum, two or more times per month.
Skills
- Electro-mechanical instrumentation and systems
- Technical service manuals
- Repair parts cycle times
- Customer service logs
- Internal service records
- Tools and test equipment calibration
- Regulatory requirements
- Root cause analysis
- One Lambda (TDX) equipment
- One Lambda automation
- Microsoft Office Professional
- Windows 7
- Windows 10
- Bench top electromechanical assembly
- Problem solving
- Repair and testing techniques
- Schematics and wiring diagrams
- Mechanics
- Fluid mechanics
- Thermodynamics
- Basic Input/Output Systems
- Use of machines and tools
- Assembly of automated equipment systems
- Precision mechanically controlled motion systems
- Laboratory bench work
- HLA Laboratories
- Testing procedures
Location
- Remote (Texas or Virginia area)
- Must live within one hour of a major airport
Work Type
- Remote
- Full-time
Experience Level
- 3+ years of field equipment service experience
- Engineer II
Education Level
- Bachelor of Science Degree in mechanical or electrical engineering preferred
Salary/Compensations
- $28.85–$43.27 per hour
- Eligible for variable annual bonus
Benefits
- Choice of national medical and dental plans
- National vision plan
- Health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
About the Company
- Thermo Fisher Scientific Inc. is an industry leader committed to enabling customers to make the world healthier, cleaner, and safer.
- Values diversity and collaboration.