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About the Role
Utah First Credit Union is seeking a technically fluent, business-minded IT Technical Product Manager to define and execute product strategy for the core banking platform, while leading a small team of Product Owners. This role serves as the bridge between business strategy and technical execution, translating organizational priorities into actionable roadmaps, specifications, and measurable outcomes.
Responsibilities
- Define the technical product vision, strategy, and roadmap, aligning internal engineering efforts and third-party technology vendor deliverables with business goals.
- Create, own, prioritize, and refine the product backlog for the Jack Henry Symitar environment, balancing feature requests with technical debt, scalability, system performance, risk, and operational needs.
- Translate business objectives into precise technical specifications, user stories, acceptance criteria, and architectural requirements for internal engineering teams and third-party technology vendors.
- Evaluate technical constraints, validate system design decisions, and oversee integrations and technology-stack compatibility to support stable, scalable solutions.
- Proactively identify, assess, and mitigate technical risks, information-security and compliance considerations, quality concerns, and performance bottlenecks.
- Define success metrics, analyze product and operational data, conduct appropriate experiments such as A/B tests, and use database queries or reporting tools to evaluate performance and inform priorities.
- Lead, coach, and coordinate a team of two to three Product Owners responsible for other technology platforms, establishing clear priorities, ownership, delivery standards, and accountability.
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.
- Proven experience managing the product lifecycle from concept and beta testing through launch, adoption, optimization, and scale.
- Experience working with a credit union core banking system is required; direct experience with Jack Henry Symitar is strongly preferred.
- Strong knowledge of software development principles, system architecture, APIs, integrations, and data pipelines; coding proficiency is a plus but is not required.
- Demonstrated ability to translate business needs into technical specifications, user stories, acceptance criteria, and prioritized product backlogs.
- Hands-on experience with data analysis, product and performance metrics, experimentation, and data-informed decision-making.
- Exceptional written and verbal communication skills, with the ability to engage credibly with business leaders, operational teams, engineers, and external vendors.
- Demonstrated ability to lead Product Owners or cross-functional product teams, establish accountability, and deliver outcomes through others.
- Independent, resourceful self-starter who can learn quickly, make sound decisions, and maintain progress in a lean environment with minimal direct supervision.
Skills
- Product lifecycle management
- Credit union core banking systems
- Jack Henry Symitar
- Software development principles
- System architecture
- APIs
- Integrations
- Data pipelines
- Technical specifications
- User stories
- Acceptance criteria
- Product backlogs
- Data analysis
- Product metrics
- Performance metrics
- Experimentation
- Data-informed decision-making
- Written communication
- Verbal communication
- Team leadership
- Cross-functional team leadership
Location
- Salt Lake City
Work Type
- Full-time
- On-site
Experience Level
- Mid-level
- Senior-level
Education Level
- Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.
Salary/Compensations
- Salary will be based on experience.
Benefits
- Health insurance
- Medical coverage
- Dental coverage
- Vision coverage
- 20 PTO days
- 11 paid holidays
- 401(k) plan
- Company contributions to a Health Savings Account
About the Company
- Utah First Credit Union began in 1935, founded by German immigrants seeking financial assistance. It has grown while staying true to its roots, focusing on community, relationships, and creating meaningful opportunities for members and employees.
- The organization values initiative, thoughtful innovation, accountability, and the ability to turn complex challenges into practical results.
Equal Opportunity
- Utah First Credit Union is an Equal Opportunity and Affirmative Action Employer and does not discriminate in employment based on any legally protected status.
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