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About the Role

The Manager of Investigations will direct, lead and manage the Investigations Unit, responsible for preventing, detecting, and investigating internal and external fraud and waste matters that put the organization at risk. The position monitors all fraud complaints and takes appropriate action with the team or other business units. The Manager will develop and maintain strong working relationships with stakeholders and provide recommendations for process and policy improvements.

Responsibilities

Conduct medium to highly complex internal and external investigations into alleged fraud and waste activities, misconduct of employees, residents, or companies.
Utilize databases, conduct research, and analyze information to support investigations.
Undertake detailed questioning of victims, suspects, residents, and/or employees to gather relevant facts and evidence.
Prepare correspondence, briefing notes, and extensive reports for internal stakeholders and senior management.
Direct and manage the Investigations Unit.
Manage the fraud complaints database to ensure all complaints are systematically acted upon appropriately.
Review and approve all investigation reports prepared by the Investigations Unit.
Provide strong leadership, training, and guidance to the Investigations Unit, stakeholders, and Senior Management.
Monitor the progress of investigations and provide mentoring and training to team members.
Assist in the development and implementation of new policies, protocols, and internal templates.
Ensure proper liaison is established and maintained with law enforcement, regulatory agencies, and other third parties.
Maintain a strong network within the Corporate Fraud Investigations industry and with law enforcement.
Ensure information received is properly supported, confidential, and complies with rules of evidence for litigation.
Maintain thorough knowledge of legislation and procedures relevant to TCH, adhering to MFIPPA and PIPEDA rules.
Demonstrate strong knowledge of the Human Rights Code (HRC) and the Housing Services Act (HSA).
Liaise with third parties to develop and enhance the sharing of information and documents.
Prepare and deliver new investigative processes, seminars, and fraud presentations.
Proactively develop and implement new investigative processes with the support of Operations.
Prepare and deliver seminars to operating unit staff and other levels within the organization.
Prepare and deliver seminars to residents on fraud.
Provide excellent customer service and respectful customer service.
Advise and guide all TCHC staff on matters relating to investigations, reviews, and fraud and waste prevention.
Liaise with all levels of TCHC staff professionally and confidently.
Communicate identified weaknesses and process issues to internal stakeholders, providing recommendations for improvement.
Provide continuous feedback and recommendations to improve processes and company policies.

Requirements

Minimum 5 – 8 years of experience in a leadership or managerial capacity guiding team members on multi-level projects and assignments.
Thorough knowledge and experience in investigative procedures and methodologies involving fraud, corporate and criminal investigations, with adherence to privacy legislation and human rights.
Well-developed analytical, problem-solving, and research skills.
Excellent verbal and written communication skills, with the ability to communicate sensitive issues.
Strong ability to conduct different types of interviews.
Experienced in managing a large volume of investigations to produce quality, timely reports to internal stakeholders and upper management.
Extensive knowledge and experience in investigative procedures and methodologies involving fraud, corporate and criminal investigations, with adherence to privacy legislation and human rights.
Frequently perform medium to highly complex specialized or technical work at an authoritative level, providing guidance to others at TCHC.
Detailed working knowledge of legislation applicable to Toronto Community Housing, including the Human Rights Code and the Housing Services Act.
Certified Fraud Examiners (CFE) designation and formal interviewing training would be an asset.

Skills

Leadership
Fraud investigation
Waste investigation
Database utilization
Research
Analysis
Interviewing
Report writing
Stakeholder management
Policy development
Process improvement
Liaison with law enforcement and regulatory agencies
Knowledge of MFIPPA
Knowledge of PIPEDA
Knowledge of Human Rights Code
Knowledge of Housing Services Act
Customer service
Communication

Location

Toronto

Work Type

Full-time
Permanent
Hybrid

Experience Level

Management/Exempt
Minimum 5 – 8 years experience in a leadership or managerial capacity

Education Level

College Diploma in relevant area (e.g. Law Enforcement, Criminology or a related field)

Salary/Compensations

$123,900.46 - $136,290.51

Benefits

Competitive salary
Ability to participate in inclusive employee-led networks
Minimum four (4) weeks of paid annual vacation days, increasing with years of service
Four (4) paid personal days
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching
Health and dental benefits including a health spending account
Employee and family assistance program
Maternity and parental leave top up (93% of base salary)
Training and development programs including tuition reimbursement of $1500 per calendar year
Fitness membership discount

About the Company

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America.
TCHC is wholly owned by the City of Toronto and operates in a non-profit manner.
TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds.
TCHC has over 2,000 employees working to achieve its vision of quality homes in vibrant communities.
The company is committed to providing equal opportunity to all employees and strives to create a diverse workplace that reflects the cultural mosaic of the city and the communities it serves.
TCHC is committed to diversity and inclusion and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others.

Equal Opportunity

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve.
TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live.
Toronto Community Housing is committed to equity in employment.
Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.