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About the Role
The Operations Manager is responsible for the day-to-day operations of the amenity, including Security and Receiving departments, acting as a liaison between clients, KWPM services, and internal support staff. This role requires projecting a professional image, providing excellent customer service, and demonstrating strong organizational, time management, and interpersonal skills.
Responsibilities
- Create and update policies and procedures for Security and Receiving operations with Director of Operations approval.
- Ensure residents receive optimum enjoyment of building aesthetics, privacy, services, and amenities.
- Facilitate coordination of security, front desk, valet, maintenance, housekeeping, and office staff.
- Lead by example to foster a positive image of owners, management, and building service providers.
- Assist the Management Office with resident communications and relationships.
- Maintain common areas in a professional and presentable condition.
- Ensure all new employees complete on-site orientation and report completion to the Director of Operations.
- Keep employees motivated and engaged through training and development.
- Provide leadership support to team members.
- Promptly communicate resident and guest concerns to the Management Office.
- Direct inquiries regarding Association affairs to the Management Office.
- Respect resident and guest privacy, perspective, priorities, time, and resources.
- Evaluate the efficiency of day-to-day procedures and apply improvements.
- Revise and/or formulate standards/policies to meet building needs.
- Implement change within the team.
- Make recommendations for capital improvements to the condominium building.
- Assist where needed to ensure member expectations are exceeded due to fluctuating operational demands.
Requirements
- Prior experience in a related position with a minimum of 2 years' experience.
- Working knowledge of computer and associated programs, including MS Office Suite.
- Ability to multi-task, set, and manage priorities.
- Excellent communication and listening skills to interact with a diverse and multi-culture population.
- Must function in a team-organized environment.
- Ability to work in outdoor conditions of rain, cold, heat, and humidity.
- Ability to follow written and oral instructions and procedures.
- Occasional requirement to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less.
- Requires manual dexterity, auditory and visual skills.
Skills
- Problem Solving abilities
- Able to dissolve conflict between members, vendors, and staff
- Leadership with an emphasis on teamwork
- Time Management
- Computer proficient in Microsoft Office
- Ability to learn other programs
- Strong communication skills
- Ability to convey and articulate ideas and directives in a professional manner
- Ability to review and understand budgets
- Interpersonal skills
- Organizational skills
- Attention to detail
- Solid time management
- Good interpersonal skills
- Conversational ability or fluency in other languages, especially Spanish or Portuguese, is desirable and may also be required at site(s).
Location
- Onsite
Work Type
- Full-time
- Exempt
Experience Level
- Minimum of 2 years’ experience in a related position
Education Level
- High School Diploma
- Undergraduate Degree
- Work Equivalent
About the Company
- As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day.
- These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do.