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About the Role
The Garden City Hotel is seeking an experienced Hotel Reservation Sales Agent to play a leading role in generating revenue by converting inquiries into confirmed reservations. This role requires excellent customer service, strong communication skills, and the ability to manage high call and email volumes.
Responsibilities
- Field nearly all inquiries for transient reservations and convert calls into confirmed reservations.
- Quote rates, obtain agreement, and confirm reservations.
- Follow sell strategy as determined by revenue management.
- Listen and communicate effectively with a wide range of callers.
- Close the sale and input detailed information into the property management system (Opera) accurately and efficiently.
- Handle group blocks and input rooming lists.
- Sell gift certificates.
- Process travel agent commissions.
- Properly code market segments and corporate accounts.
- Provide overall reservations support for the hotel.
Requirements
- Must have strong math skills.
- Proficient in Microsoft Suite, particularly Excel and Word.
- Prior hotel experience preferred (Front Desk/Reservations).
- Excellent customer service and verbal communications skills are a must.
- Must be able to handle high telephone call volume and respond to a high volume of email correspondence.
- Must be organized, detailed, and have excellent follow up skills.
- Must have computer skills; GDS and hotel property management system experience is preferred.
- Must maintain a positive attitude and tone of voice while communicating with all callers.
- Must be flexible with schedules and able to work holidays and weekends.
Skills
- Microsoft Suite
- Excel
- Word
- GDS
- Hotel property management system
- Customer service
- Verbal communication
- Organization
- Attention to detail
- Follow up
- Computer skills
Location
- Long Island, New York
Work Type
- Full Time
- 8 hour shift
- Day shift
- Holidays
- Weekdays & Weekends
Experience Level
- 1 year (Preferred)
Salary/Compensations
- $20.00 per hour
Benefits
- Group Health Insurance Plans (Medical, Dental, Vision)
- Company Paid Life Insurance
- Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
- Long Term Disability
- 401k Retirement Savings Plan
- Paid Vacation Days and Paid PTO Days
About the Company
- A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City.
- We pride ourselves on our meticulous attention to detail and relentless drive towards success.
- We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.
Equal Opportunity
- EOE/M/F/D/V