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About the Role
The Dental Clinic Receptionist is the first point of contact for patients at San Francisco Community Health Center’s (SFCHC) dental clinic, ensuring a welcoming and supportive environment. This role manages patient appointments, coordinates with dental staff, and handles administrative tasks in a fast-paced healthcare setting. The position requires strong communication, multitasking, and problem-solving abilities, reporting directly to the Dental Director.
Responsibilities
- Greet patients and assess their needs.
- Connect patients with appropriate dental clinic staff.
- Verify patient insurance eligibility for government plans.
- Process patient payments via cash, credit, or check according to fee schedules.
- Answer clinic phone calls and respond to voicemails promptly, ensuring continuous coverage.
- Coordinate with clinic providers to address urgent dental, medical, or behavioral health needs within 30 minutes.
- Enroll new patients and ensure completion of new patient documentation.
- Schedule appointments and conduct reminder calls.
- Follow up on patient no-shows and cancellations, documenting actions in the EHR.
- Resolve patient complaints and escalate issues as needed.
- Prepare and clean dental operatories, including sterilizing instruments.
- Seat patients in exam rooms and ensure consent forms are signed before procedures.
- Maintain agency reception signage for compliance.
- Perform general office duties, including mail handling and supply management.
- Conduct patient satisfaction surveys and collaborate on implementing improvements.
- Coordinate transportation for dental clinic patients.
- Collect and enter data accurately, including faxing and scanning documents.
- Maintain the cleanliness and organization of the dental clinic reception area.
- Participate in staff meetings, trainings, and agency events.
- Perform other assigned duties and responsibilities.
Requirements
- Minimum 1 year of experience working with diverse populations (LGBTQ communities, refugees/immigrants, people experiencing homelessness, multiply-diagnosed populations).
- High school diploma or equivalent work/life experience.
- Highly organized.
- Skilled in computer use, including Adobe Acrobat, medical/dental software documentation, MS Office (Word, Excel, Outlook).
- Strong written and verbal English communication skills.
- Strong attention to detail, follow-through, and reliability.
- Ability to collaborate with a multi-disciplinary team.
- Experience in customer service, office, and clerical work.
- Ability to maintain confidentiality and privacy of patient information and records.
- Fully vaccinated against COVID-19, including booster shot.
- Up-to-date with vaccinations, including seasonal flu shot.
- Proof of TB clearance (within the last 12 months).
Skills
- Communication
- Resiliency
- Flexibility
- Multitasking
- Prioritization
- Customer service
- Office and clerical work
- Computer proficiency
- Data collection and entry
- Attention to detail
- Follow through
- Reliability
- Teamwork
- Confidentiality
- Bilingual (Spanish, Tagalog, Mandarin, Cantonese preferred)
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 1 year minimum experience
- 6 months preferred experience in dental office
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive
About the Company
- San Francisco Community Health Center (SFCHC) provides dental clinic services and is committed to serving diverse populations.
Equal Opportunity
- San Francisco Community Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
- SFCHC does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.