Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Associate role.
Rezi rewrites your resume against Swish Analytics's job description. Free.
Tailor your resume to this Customer Success Associate role.
Rezi rewrites your resume against Swish Analytics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Associate posting at Swish Analytics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Associate posting at Swish Analytics — free, in seconds.
About the Role
This client-facing role supports and grows relationships with B2B customers in the sports betting and fantasy space, acting as a trusted partner to help clients maximize product value and ensure a seamless experience.
Responsibilities
- Serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls.
- Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs.
- Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance.
- Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction.
- Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback.
- Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption.
- Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations.
Requirements
- Bachelor’s degree or equivalent practical experience.
- Fluency in English (written and verbal).
- Must be based within the CET time zone (±1 hour).
- Strong communication skills with the ability to explain complex or technical topics clearly.
- Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts.
- Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA).
Skills
- APIs
- data feeds
- sports betting markets
- communication skills
- technical concepts
Location
- UK
- CET time zone
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
About the Company
- Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products.
- We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition.
- We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence.
- Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.
Equal Opportunity
- Swish Analytics is an Equal Opportunity Employer. All candidates who meet the qualifications will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, genetic, military, veteran status, marital status, or any other characteristic protected by law.
- The position responsibilities are not limited to the responsibilities outlined above and are subject to change.
- At the employer’s discretion, this position may require successful completion of background and reference checks.