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About the Role
As a Sales Account Manager, you will own and expand relationships within PAR Technology's largest customer accounts. This role involves leading complex enterprise renewals, uncovering growth opportunities, and partnering with executive stakeholders to maximize customer value from Punchh. Success requires a strategic, commercially minded professional adept at executive-level conversations, complex negotiations, and driving long-term business growth through strong customer partnerships in a fast-moving SaaS environment.
Responsibilities
- Lead the end-to-end renewal strategy for a portfolio of customers, protecting and growing recurring revenue.
- Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth.
- Consistently achieve and exceed retention, renewal, and expansion objectives.
- Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies.
- Guide renewal conversations that align Punchh solutions with evolving business goals and priorities.
- Identify, develop, and close upsell opportunities within existing accounts.
- Partner across Sales Engineering, Marketing, and Product teams to bring new solutions and value-added capabilities to customers.
- Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes.
- Help ensure customer feedback, product innovation, and commercial strategy remain tightly aligned.
- Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities.
- Stay ahead of industry trends and competitive movements to continuously refine your approach.
Requirements
- 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment required.
- Experience in restaurant, hospitality, or QSR software or technology is a must.
- Proven success leading complex, high-value renewals and expansion opportunities with critical PAR customers.
- Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders.
- Skilled in navigating complex contract negotiations, multi-year agreements, and commercial discussions that drive retention and revenue growth.
- Data-driven mindset with experience leveraging CRM tools and customer insights to inform account strategy and renewal planning.
- Thrives in fast-paced, high-growth environments and approaches challenges with flexibility, ownership, and a solutions-oriented mindset.
Skills
- SaaS
- Renewals
- Strategic Account Management
- Customer Growth
- Restaurant Technology
- Hospitality Technology
- QSR Technology
- Loyalty Platforms
- Marketing Platforms
- Customer Engagement Platforms
- Executive Negotiation
- Contract Negotiation
- Commercial Discussions
- CRM Tools
- Customer Insights
- Account Strategy
- Renewal Planning
Location
- Remote (U.S.-based)
Work Type
- Remote
- SaaS
Experience Level
- 3-5 years
About the Company
- For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
- Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
- Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
- At PAR we're helping the world's most recognizable restaurant brands turn guest engagement into lasting loyalty.
- As the leading restaurant loyalty and marketing platform, we empower enterprise brands to create seamless omnichannel experiences that drive customer retention, frequency, and revenue.
Equal Opportunity
- PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
- If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
- If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.