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About the Role
The Senior Contracts Manager partners with the Legal team and business stakeholders to provide sophisticated contract review, drafting, negotiation, administration, and process support. This role manages a broad portfolio of commercial agreements, with an emphasis on SaaS, software licensing, cloud services, professional services, implementation services, data privacy, and technology transactions. The role works independently within approved contracting guidelines and escalates matters requiring legal judgment or approval.
Responsibilities
- Draft, review, negotiate, and administer complex commercial agreements in alignment with company policies, business objectives, and approved contracting standards.
- Lead negotiations with customers, suppliers, partners, and their procurement, legal, privacy, information security, and executive stakeholders.
- Advise Sales, Consulting Services, Finance, Legal, and other internal stakeholders on contract structure, obligations, risks, fallback positions, and negotiation strategy.
- Support the contract lifecycle from intake and initial review through execution, implementation, renewal, amendment, and closeout.
- Identify, assess, document, and escalate contractual, commercial, operational, privacy, security, and compliance risks.
- Prepare contract summaries, approval materials, and risk assessments that clearly communicate material commitments, deviations, and required actions.
- Maintain and improve contract templates, playbooks, clause libraries, negotiation guidance, and contracting processes.
- Manage legal intake, coordinate stakeholder input, and support assignment and prioritization of contracting matters.
- Identify and implement opportunities to improve contracting operations, reduce cycle times, increase data quality, and strengthen cross-functional collaboration.
- Extract and maintain key obligations, renewal dates, and other contract data for business use; provide guidance, mentorship, and informal training to other contracts professionals as appropriate.
Requirements
- Demonstrated expertise in negotiating SaaS, cloud services, software licensing, professional services, data processing, confidentiality, and other technology-related agreements.
- Strong understanding of commercial contracting principles, contract lifecycle management, legal terminology, and risk-based decision-making.
- Ability to balance legal and business considerations, exercise sound judgment, and resolve complex issues within established policies and escalation guidelines.
- Strong written, verbal, interpersonal, and facilitation skills, with the ability to communicate effectively with executives, attorneys, customers, and cross-functional stakeholders.
- Highly organized and detail-oriented, with the ability to manage a substantial workload, prioritize competing demands, maintain confidentiality, and meet deadlines in a fast-paced environment.
- Demonstrated experience independently negotiating customer-facing commercial agreements, including agreements with enterprise customers.
- Experience partnering with Sales or other commercial organizations in a high-volume contracting environment.
Skills
- SaaS negotiation
- Cloud services negotiation
- Software licensing negotiation
- Professional services negotiation
- Data processing agreement negotiation
- Confidentiality agreement negotiation
- Technology agreement negotiation
- Commercial contracting principles
- Contract lifecycle management
- Legal terminology
- Risk-based decision-making
- Written communication
- Verbal communication
- Interpersonal skills
- Facilitation skills
- Organization
- Detail-orientation
- Workload management
- Prioritization
- Confidentiality
- Deadline management
- Contract lifecycle management systems
- Contract automation tools
- Legal operations platforms
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Five or more years of experience in contract management, commercial contracting, legal operations, or a related field.
- Two or more years of experience supporting technology, software, SaaS, cloud, or professional services agreements, preferably in-house or within a corporate legal function.
Education Level
- Bachelor’s degree or equivalent relevant experience required.
- Contract management certification preferred.
- Paralegal certification preferred.
- Legal/commercial certification preferred.
Salary/Compensations
- $82,000 USD - $131,000 USD
Benefits
- Comprehensive health and wellness benefits
- Opportunities for mentorship
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Inclusive, global workplace
- Work-Life Balance policies
- Global Mobility support
- Support for international relocations
- Support for permanent residency processes
About the Company
- Epicor is a team of 5,000 talented professionals creating a world of better business through data, AI, and cognitive ERP.
- We help businesses stay future-ready by connecting people, processes, and technology.
- The work we do matters, from software engineers commanding AI technology to business development reps seizing opportunities.
- Epicor employees are creating a more resilient global supply chain.
- We’re Proactive, Proud, Partners.
- We offer training courses, mentorship, and continuous support to help employees thrive.
- At Epicor, your success is our success.
- We are the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, gender identity, disability, or veteran status.
- Epicor is committed to creating a workplace and global community where inclusion is valued.
- If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
- We are an equal-opportunity employer.