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About the Role
This role focuses on training end users at community financial institutions on Abrigo’s Financial Crimes solutions. The Consultant provides the final component of a successful software implementation by ensuring users can effectively and efficiently use the products they purchase. Training may be conducted virtually, onsite, or a combination of both.
Responsibilities
- Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements.
- Demonstrate software proficiency by completing established 30-60-90 day onboarding requirements.
- Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption.
- Help clients understand how effective software usage supports their broader business needs.
- Collaborate with Product Development to maintain and enhance products based on client feedback.
- Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content.
- Maintain records and operational systems in accordance with established processes.
- Lead Abrigo-sponsored client events.
Requirements
- 3+ years of experience training users on complex software products.
- 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
- Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences.
- Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift.
- Highly adaptable and open to change, with a commitment to serving customer needs effectively.
- Excellent communication and facilitation skills- both in-person and virtually.
- A client-first mindset with a proactive approach to problem-solving and relationship management.
- Ability to learn new software programs quickly.
- Strong troubleshooting, reasoning, and problem-solving skills.
- Bachelor’s degree in a relevant field or equivalent professional experience.
- Willingness to travel domestically up to 20% of the time.
Skills
- Presentation skills
- Training skills
- Group facilitation skills
- Audience-engagement methods
- Communication skills
- Problem-solving skills
- Relationship management
- Troubleshooting skills
- Reasoning skills
Location
- Raleigh, NC
- Austin, TX
- Remote
Work Type
- Virtual
- Onsite
- Hybrid
Experience Level
- 3+ years of experience training users on complex software products
- 2+ years of banking experience
Education Level
- Bachelor’s degree in a relevant field or equivalent professional experience
Salary/Compensations
- Market competitive total rewards package
- Competitive salary
Benefits
- Full health benefits with an HSA option
- Flexible PTO
- Bank holidays
- 401(k) plan and company match
About the Company
- We provide technology that community financial institutions use to manage risk and drive growth.
- Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.
- Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
- If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.