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About the Role
Care Management helps children with chronic physical or emotional issues access necessary medical, social, and community services. Care Coordinators assess unique family needs, collaborate with providers to create care plans, and assist members in accessing services, appointments, and benefits. The Social Work Supervisor oversees care coordination for children with chronic conditions, provides hands-on support, manages high-risk cases, and facilitates the conversion of cases from Outreach to Enrollment. This pivotal role ensures children and families receive the services needed to maintain health and avoid emergency room visits.
Responsibilities
- Provides regularly scheduled weekly supervision to care management staff.
- Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
- Monitors service provision, referrals, and census data to maintain program effectiveness.
- Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
- Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
- Manages caseload of high-risk cases to ensure appropriate continuity of care.
- Ensures follow-up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
- Monitors and addresses high-risk incidents promptly in accordance with organizational policies.
- Conducts community outreach, fostering strong linkage relationships with service providers.
- Participates in network/coalition meetings.
- Covers for the Director in his/her absence.
- Assists with completing risks and needs assessments.
- Develops person-centered care plans.
- Schedules and tracks appointments.
- Educates members.
- Coordinates other aspects of members’ health and community services.
- Requires some evening availability and on-call coverage.
Requirements
- A valid driver’s license and access to a vehicle is preferred.
- A valid NYS ID for all boroughs is required.
- Intermediate computer proficiency and knowledge of Microsoft Office.
- Ability to learn electronic health records and other software as required.
- Ability to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
- Able to input data into various agency and city/state electronic health records.
- Limited applications of manual dexterity and hand-eye coordination.
- Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping.
- Must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
- Routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time).
- Risks/hazards associated with the position are those which may be encountered traveling around New York City.
- Frequent travel throughout NYC.
Skills
- Expertise in Mental Health: Knowledge of severe mental illness and serious emotional disturbance.
- Critical Thinking & Problem-Solving: Ability to assess complex situations and implement effective interventions.
- Trauma-Informed Care: Delivers services with sensitivity to trauma and cultural considerations, incorporating an anti-oppressive lens.
- Proactive Engagement: Continuously monitors client needs and actively facilitates engagement.
- Relationship Building: Strengthens connections with individuals, families, and communities through meaningful interactions.
- Empowerment & Strength-Based Approach: Identifies and leverages individual, family, and community strengths to promote resilience.
- Intervention Development & Adaptation: Designs, evaluates, and modifies interventions to achieve measurable outcomes.
- Documentation & Compliance: Accurately records assessments, plans, and interventions to maintain service quality.
- Excellent written communication skills.
- Excellent verbal communication skills.
- Excellent customer service skills.
Location
- NYC
- Staten Island
Work Type
- Full-time
- Onsite
- Community-based
Experience Level
- A minimum of three years of related experience with the target population is required to work with Children.
- Experience working in interdisciplinary teams.
- Experience providing care management or care coordination in a medical or behavioral health environment.
- Experience working with the chronically ill.
Education Level
- Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field.
Benefits
- Generous time off in addition to paid agency holidays and 15 sick days.
- Affordable and high-quality medical/dental/vision plans.
- Tuition assistance and educational loan forgiveness.
- Free continuing education opportunities.
- 403(b) retirement benefits and a pension.
- Flexible spending accounts for health and transportation.
- 24/7 Accessible Employee Assistance Program.
- Life and disability insurance.
- Diversity, equity, and inclusion working groups.
About the Company
- The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year.
- We are unique in serving everyone from infants and their families to children, teens, and adults.
- We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations.
- We are committed to building diverse, equitable, and inclusive teams to help support our mission.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.