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About the Role
At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort by providing personalized seating, mobility and positioning solutions. We are looking for a Client Experience Specialist to be an important part of that journey, turning every interaction into a positive experience.
Responsibilities
- Welcome and support clients in person, by phone and by email.
- Help clients with equipment questions and identify solutions that meet their needs.
- Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
- Build strong relationships with therapists and healthcare professionals.
- Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
- Prepare quotes, work orders, customer orders and related documentation.
- Maintain accurate client records and information in our systems.
- Coordinate equipment transfers between branches and track equipment.
- Manage equipment reservations and rentals with exceptional attention to detail.
- Process delivery, billing, reservation and service information.
- Follow up on client requests and ensure timely resolutions.
- Work closely with the branch team to deliver an exceptional client experience.
Requirements
- Customer service experience, preferably with technical products, equipment or services.
- Excellent communication, listening and problem-solving skills.
- Strong organization, attention to detail and time-management skills.
- Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
- Comfortable learning new technology and computer systems.
- Proficiency with Microsoft Outlook and Excel.
- A positive, collaborative attitude and a genuine passion for helping people.
Skills
- Communication
- Listening
- Problem-solving
- Organization
- Attention to detail
- Time-management
- Ability to manage multiple calls, client visits and priorities
- Learning new technology
- Microsoft Outlook
- Microsoft Excel
Location
- Barrie, ON
- Occasional travel to North York
Work Type
- Full-time
Salary/Compensations
- $20–$23 per hour
Benefits
- Employer-paid benefits
- RRSP Matching
- Paid Time Off
- Company-sponsored events
- Company-sponsored attire
About the Company
- National Seating & Mobility (NSM) helps people move forward with greater independence, confidence and comfort by providing personalized seating, mobility and positioning solutions to clients across Canada.