Operations Manager at HYATT PLACE - NASHVILLE/GREEN HILLS | Nashville, TN, US | Rezi

Operations Manager at HYATT PLACE - NASHVILLE/GREEN HILLS

Operations Manager

HYATT PLACE - NASHVILLE/GREEN HILLS · Nashville, TN, US

1 weeks ago

Operations Manager

HYATT PLACE - NASHVILLE/GREEN HILLS · Nashville, TN, US

9 days ago
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About the Role

The Hotel Operations Manager supports the General Manager in leading day-to-day hotel operations while delivering excellent guest service, developing associates, maintaining brand standards, and driving financial performance. This full-time, salaried leadership role oversees key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.

Responsibilities

  • Lead, coach, train, and develop hotel associates
  • Ensure exceptional guest service and resolve concerns promptly
  • Oversee hiring, onboarding, training, scheduling, and payroll
  • Support the GM with budgets, expenses, financial objectives, and cost controls
  • Maintain company, brand, safety, cleanliness, and operational standards
  • Inspect guestrooms, public areas, and hotel grounds
  • Coordinate communication across departments
  • Oversee inventory, ordering, equipment maintenance, and administrative processes

Requirements

  • 3+ years of hotel industry experience
  • 3+ years supervising at least 10 associates
  • Hyatt, Hilton or Marriott experience preferred
  • High school diploma or equivalent; bachelor’s degree preferred
  • Strong leadership, communication, financial analysis, problem-solving, and organizational skills
  • Proficiency in Microsoft Office
  • On-site position requiring flexibility to work nights, weekends, and varying shifts.
  • Periodic overnight travel may be required.
  • Must be able to lift/carry up to 30 lbs. and push/pull up to 60 lbs.

Skills

  • Leadership
  • Communication
  • Financial Analysis
  • Problem-solving
  • Organizational skills
  • Microsoft Office

Location

  • On-site

Work Type

  • Full-time
  • Salaried

Experience Level

  • 3+ years of hotel industry experience
  • 3+ years supervising at least 10 associates

Education Level

  • High school diploma or equivalent
  • Bachelor's degree preferred

Benefits

  • Quarterly bonus program
  • Insurance
  • Paid time off (PTO and holidays)
  • 401k with Employer Match
  • Option to be paid daily with DailyPay
  • Competitive wages
  • Hotel discounts

About the Company

  • LBA Hospitality is hiring!