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About the Role

The Outreach Associate is responsible to establish, maintain and develop relationships with referents, identify new business opportunities within assigned territory, and work with all facets of the treatment experience for a patient, their family, and all referral sources.

Responsibilities

Identifies, builds, and maintains relationships with key referral partners.
Maintains a regular servicing schedule balancing referral partner maintenance and new business development.
Manages all client-related communication and CRM remotely via smart mobile devices.
Effectively converts a general inquiry to a rescue by managing the admissions process.
Conducts quality presentations for agencies, hospital staff, discharge planners, and other identified groups.
Builds and maintains productive interdepartmental relationships.
Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
Clearly communicates with key team members regarding potential admits and clients in the pipeline.
Assists the clinical team with discharge planning, identifying and contacting appropriate facilities for transfer of care when needed.

Requirements

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry.
Valid driver's license required.
All required RCA training upon hire date.
Demonstrates proven sales and closing skills.
Proficiency in Microsoft Office products as well as Salesforce.
Passion for helping those in recovery.
Demonstrates exemplary customer service skills.
Exceptional verbal and written communication skills.
Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems.
Exceptional presentation skills.
Strong organizational skills.
Displays tact in dealing with staff and management team.
Willingness to be flexible in adjusting to new and changing situations.
Knowledge of SUD is preferred.
Communication may frequently fall outside of regular business hours (including weekends).
Occasional overnight travel will be required.
Appropriate dress expected.

Skills

Customer Relationship Management
Drive for Results
Initiative
Adaptability
Microsoft Office products
Salesforce
Sales and closing skills
Customer service skills
Verbal and written communication skills
Presentation skills
Organizational skills
Tact
Flexibility
Knowledge of SUD

Location

Local

Work Type

Full-time
Occasional overnight travel

Experience Level

3 years' experience in Behavioral Health/SUD industry

Education Level

Bachelor's Degree

About the Company

May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities.
They spend much of their time on their feet, actively working with patients.
While performing the duties of this position, the employee is frequently required to use hands to handle or feel objects, tools or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move objects up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.