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About the Role
This role supports the Store Manager in achieving store objectives, including maximizing sales, ensuring team member productivity, assisting with payroll controls, and driving profitability. The position directly supervises sales staff and other non-management team members, while also being proficient in all in-store functions.
Responsibilities
- Know and actively demonstrate the Company Mission Statement and Core Values daily.
- Maintain uniform standards as detailed in the Employee Manual.
- Carry keys and alarm codes; open and close the store, arm and disarm the alarm system.
- Respond to after-hours alarm calls and follow appropriate procedures.
- Maintain confidentiality of assigned codes and possession of keys.
- Manage bank deposits and balance the safe.
- Respond to emails and phone calls as required.
- Drive guest service standards by motivating team members and modeling expected service behaviors.
- Demonstrate proficiency in all operational disciplines including receiving, cashiering, stocking, sales, and paperwork.
- Perform any job duties in the store when needed or required by staffing needs.
- Properly use and maintain computers, registers, and scanner equipment.
- Train team members on all operational disciplines including job functions and TABC compliance.
- Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment.
- Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
- Seek to continually develop staff.
- Assist sales staff and cashiers on completing sales, especially complicated or extraordinary transactions.
- Resolve guest complaints and concerns, involving the Store Manager or District Manager when needed.
- Assist guests as needed, advising them with product suggestions.
- Supervise cashiers and review till reconciliation for accuracy.
- Be available to the front end at all times to perform keyholder functions, including cash drops.
- Ensure accurate preparation of daily transaction records for cashiers.
- Work with Store Manager to create schedules and assign specific tasks to team members.
- Work with Loss Prevention to train and model safety and security expectations.
- Immediately and properly document and report workplace injuries.
- Immediately and properly report instances of theft.
- Walk store daily to review pricing, verify price tags, ensure shelves are dusted and cleaned, and address trip hazards.
- Maintain and assign monthly/weekly/daily cleaning schedules for the store.
- Assist in the hiring process using the Human Capital Management (HCM) system.
- Assist Store Manager in the application of discipline, with guidance from District Manager and Human Resources.
- Assist and assign team members tasks for inventory preparation.
- Prepare for inventory and assist in the inventory process.
- Review and verify accuracy of all receiving paperwork prior to submission to AP.
- Research and resolve paperwork and document discrepancies.
- Communicate with store support departments as needed.
- Support Store Manager by ensuring hours compliance for full- and part-time team members.
- Avoid conversations with coworkers when guests are present.
- Limit use of personal cell phone to work-related activities while on the sales floor.
- Carry out directives of Store Manager and District Manager efficiently.
- Fulfill responsibilities with care and attention to detail.
- Practice teamwork and cooperation with others.
- Possess time management skills and be able to prioritize tasks.
- Manage stress in a fast-paced environment.
- Walk, stand, and bend regularly; use arms, hands, and fingers to feel, handle, reach, and lift; lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally; push and/or pull 50-100 pounds or more occasionally.
- Communicate with and understand team members and guests.
- See, both up close and at a distance, all aspects of the business operation.
- Work in accordance with all safety regulations.
- Perform other projects and tasks assigned by Store Manager or District Manager.
- Clean the restroom.
- Supervise hourly staff in day-to-day activities, including training, directing work, addressing complaints, and resolving problems with Store Manager/District Manager input.
- Maintain physical attendance based on a schedule that may vary week to week.
Requirements
- Must be over the age of 21.
- Previous supervisory experience or completion of the MIT program required.
- Ability to read, analyze, and interpret general business information from emails, business journals, and governmental regulations.
- Ability to effectively write for business purposes.
- Ability to effectively present information and respond to questions from guests, team members, and support staff.
- Ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals.
- Ability to calculate figures and amounts such as discounts and percentages.
- Must be responsible, reliable, and committed to providing extraordinary service.
- Must be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.
- Must have unlimited or minimally limited availability during all business hours.
- Ability to solve practical workplace issues and interpret a variety of instructions furnished in written, oral, or electronic form.
- Must be able to define problems, collect data, establish facts, and draw valid conclusions.
- Must maintain a valid TABC Beverage Sellers Permit.
- In some cases, must maintain a valid Food Handlers or Food Managers Permit.
- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools.
- Must be able to push and/or pull 50-100 pounds or more occasionally.
- Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
- Attendance and timeliness are required.
Skills
- Guest service
- Operational proficiency (receiving, cashiering, stocking, sales, paperwork)
- Computer, register, and scanner equipment operation
- TABC compliance
- Team member training
- Conflict resolution
- Product suggestion
- Till reconciliation
- Scheduling
- Task assignment
- Safety and security training
- Injury documentation and reporting
- Theft reporting
- Pricing review
- Cleaning schedule maintenance
- Hiring process
- Discipline application
- Inventory preparation
- Receiving paperwork verification
- Paperwork and document discrepancy resolution
- Communication with store support departments
- Hours compliance
- Time management
- Prioritization
- Stress management
- Physical stamina (walking, standing, bending, lifting, pushing, pulling)
- Clear communication
- Problem-solving
- Bilingual skills (plus)
Location
- 224 Austin - Austin, TX 78703
Work Type
- Full Time
Experience Level
- Previous supervisory experience
- Completion of the MIT program
- Retail sales management experience preferred
Education Level
- Associate degree or higher preferred
About the Company
- Spec's Family Partners