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About the Role
Assist in overseeing front office operations, including supervising front office personnel, in accordance with established guest service and sustainability standards.
Responsibilities
- Interview, select, train, schedule, coach, and support associates.
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
- Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
- Assist in development, implementation, and monitoring of department-wide budgets and forecasts.
- Review, submit for approval, and order capital budget items as required.
- Review guest correspondence and incident logs; direct staff accordingly.
- Ensure front office supplies and merchandise are stocked and inventory is maintained.
- Work with the Sales office to ensure group resumes and rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure efficient use and minimize overbooking.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Requirements
- 1 to 3 years hospitality related experience, including front desk operations experience.
Location
- Manhattan, New York
Work Type
- Full-time
- Onsite
Experience Level
- 1-3 years
Education Level
- Associate or Bachelor’s degree preferred
Benefits
- Competitive wages
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
About the Company
- Conveniently situated in Manhattan’s Midtown East neighborhood, Hotel 48LEX offers a sophisticated guesthouse experience in the atmosphere of a residentially-styled, upscale boutique hotel.
- High-style accommodations, signature amenities and thoughtful guest services combine to create an effortless and personalized experience.
- Refined art, exemplary elegance, craft cocktails and more provide an atmosphere of relaxed sophistication.
- World class luxury awaits at Hotel 48LEX.
- This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
Equal Opportunity
- HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.