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About the Role
Assist in overseeing front office operations, including supervising front office personnel, in accordance with established guest service and sustainability standards.
Responsibilities
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist in monitoring front office financial operations and ensure front office compliance with accounting controls and procedures.
- Assist in development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
- Review, submit for approval, and order capital budget items as required.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Requirements
- 1 to 3 years hospitality related experience, including front desk operations experience.
Work Type
- Full time
Experience Level
- 1-3 years
Education Level
- Associate or Bachelor’s degree preferred
Benefits
- Competitive wages
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
About the Company
- HHM Hotels is proud to be an equal-opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.