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About the Role
As the Club Receptionist of Zero Bond, you will be the first point of contact between members and the club, acting as a gracious host while maintaining the standards of a curated membership experience. You will be responsible for greeting members and their guests, adhering to high service standards, and being knowledgeable about the property, services, and amenities.
Responsibilities
- Welcome every member by name in a hospitable manner
- Answer phone lines and conduct office services including creating and sending reports, bulk-printing, and laminating
- Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed
- Develop meaningful relationships with returning members and their guests
- Be the liaison between guests and management in terms of feedback and recommendations
- Coordinate all reservation bookings and large party reservations for members when requested
- Enter information into CRM applications
- Maintain a well-groomed appearance and adhere to Zero Bond uniform requirements
Requirements
- Flexible schedule based on the needs of Zero Bond, their programming, and peak times
- Professional, tactful & well-versed in conflict resolution
- Experience answering phone lines and emails professionally and timely
- Strong problem-solving skills and ability to resolve anticipated or current matters
- Ability to maintain calm in high-stress situations
- Detail-oriented, articulate, and able to prioritize in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 10 hours
- Fast-paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry or lift up to 50 pounds on occasion and 35 pounds regularly
- Occasional environmental exposures to cold, heat, and water
- Occasionally kneel, bend, crouch and climb as required
Skills
- Professional phone etiquette
- Conflict resolution
- Problem solving
- Communication
Location
- New York
Work Type
- Full Time
- Onsite
Experience Level
- 1+ years of experience in a similar role
About the Company
- Zero Bond is a private members’ club aiming to re-imagine the experience of membership with an eclectic and stellar community. Located in the heart of a culturally historic neighborhood, Zero Bond is a new gathering place.