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About the Role
A Patient Representative/Front Desk Receptionist is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner. This role involves communicating with a diverse population using well-developed interpersonal skills and managing all aspects of the registration and appointment process. The staff member plays an integral role in the medical care team as the access point for patients to receive care and performs job duties in compliance with systems and job-specific standards.
Responsibilities
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
- Communicate effectively with team members and patients all aspects of service.
- Responsible for telephone and mail contact with patients.
- Responsible for the scheduling of appointments, fee collection, and explanation of services and charges for patient services.
- Distribute materials to patients, including patient satisfaction cards and patient rights information.
- Verify all insurance and set fees based on the sliding scale fee.
Requirements
- Minimum High School diploma/GED.
- 2-4 years of work-related experience.
- Bilingual in both English and Spanish (orally and written) is preferred.
Skills
- Interpersonal skills
- Patient-centered care
- Registration process management
- Appointment scheduling
- Fee collection
- Insurance verification
- Sliding scale fee application
- Telephone communication
- Mail communication
Location
- Staten Island, NY
Work Type
- Full-Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $20.00 - $23.13 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development opportunities
- Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health provides the highest quality of comprehensive primary, preventative, and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable.
- Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County.
- Founded in the early 1970s, the organization was established to address the lack of accessible health services.
- Grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 50 locations, serving more than 250,000 patients across the Hudson Valley, New York City, and Long Island.
- Merged with Brightpoint Health in December 2018 to enhance services and expand reach.
- Fosters a culture of wellness, inclusivity, and recognition.
- Workforce Wellness Program promotes staff wellness.
- Planetree Recognition Awards honor innovation, leadership, and community spirit.
- Values of respect, integrity, and excellence guide interactions.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.