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About the Role
A Patient Navigator/Patient Representative is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner. This role involves communicating with a diverse population using well-developed interpersonal skills and managing all aspects of the registration and appointment process. The staff member plays an integral role in the medical care team as the access point for patients to receive care.
Responsibilities
- Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.
- Identifies and assists individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home.
- Serves as an advocate for clients, provides assistance and/or referrals to obtain other essential support services.
- Establishes relationships with community health and human services providers.
- Communicates effectively with team members and patients on all aspects of service.
- Responsible for telephone and mail contact with patients.
- Responsible for the scheduling of appointments, fee collection, and explanation of services and charges.
- Distributes materials to patients, including patient satisfaction cards and patient rights information.
- Verifies all insurance and sets fees based on the sliding scale fee.
- Facilitates and monitors scheduling and arranging of medical and dental appointments for patients and their families.
- Provides follow-up services for newly diagnosed individuals who require additional services.
- Provides basic health information and education.
- Provides follow-up to determine if services were received, tracks referrals to ensure patient access, and supports patients in overcoming barriers to care.
Requirements
- Minimum Education Requirement: High School diploma/GED
- Minimum Work Related Experience: 2-4 years
- Bilingual preferred (orally and written)
Skills
- Interpersonal skills
- Communication skills
Location
- White Plains, NY
- New Rochelle, NY
Work Type
- Full-Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $22.00 - $25.47 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development, Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health has a rich history of providing quality, affordable health care to communities in need.
- Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community.
- With the help of a small federal grant, the first Sun River Health site opened its doors in 1975.
- Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 50 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island.
- Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay.
- In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City.
- This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.
- At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition.
- Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement.
- We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit.
- We are committed to creating a supportive and collaborative work environment where all team members can thrive.
- Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.
- Sun River Health is committed in fostering continued growth, education, and professional advancement across its organization.
- Through a range of development opportunities and loan repayment programs employees are supported at every stage of their careers.
- Eligible employees may have the opportunity to participate in federal and state loan repayment or loan forgiveness programs, including those administered by the Health Resources and Services Administration (HRSA) and the National Health Service Corps (NHSC) with support provided throughout the application process.
- Sun River Health is part of a proud network of care that offers high-quality health and social support services to communities in need.
- We provide opportunities for career advancement and professional development.
- Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
- Make a difference in the lives of individuals and families by providing quality, affordable health care.
- Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975.
- We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.
- The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.