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About the Role
The Scheduling Coordinator is responsible for supporting the day-to-day scheduling of caregivers, Personal Support Workers, nurses, and other care staff. This role requires strong communication skills, attention to detail, and the ability to respond quickly to changing client and staffing needs.
Responsibilities
- Coordinate and maintain staff schedules based on client care needs and employee availability
- Communicate with caregivers, clients, families, and internal team members in a professional manner
- Fill open shifts, manage schedule changes, and assist with last-minute staffing needs
- Confirm staff attendance, availability, and shift details as required
- Update scheduling software and maintain accurate scheduling records
- Respond to calls, emails, and scheduling inquiries in a timely manner
- Escalate client concerns, staffing issues, cancellations, or urgent matters to management when needed
- Support continuity of care by helping ensure consistent staffing whenever possible
- Follow company policies, confidentiality requirements, and documentation procedures
- Assist with other administrative and operational duties as assigned
Requirements
- Previous scheduling, staffing, administrative, or customer service experience is preferred
- Experience in home care, health care, staffing, or a related environment is an asset
- Strong verbal and written communication skills
- Excellent organizational and time-management skills
- Ability to multitask and remain calm under pressure
- Strong attention to detail and accuracy
- Comfortable using scheduling software, email, Microsoft Office, and phone systems
- Professional, dependable, and able to work both independently and as part of a team
- Ability to handle confidential information with discretion
- Ability to work in a high pace environment and handle stressful situations
Location
- Toronto, Ontario
Work Type
- Full-Time
- Part-Time
Benefits
- Supportive and professional team environment
- Opportunity to gain experience in the home health care sector
- Potential for long-term employment
- Meaningful work supporting clients, families, and frontline care staff
About the Company
- C-Care Health Services is a Toronto-based home health care agency providing professional and compassionate care services to clients and families across the Greater Toronto Area.
Equal Opportunity
- C-Care Health Services is an equal opportunity employer, and we remain committed to establishing a hiring process that is fair, equal, and inclusive.
- Our commitment to diversity and inclusion is integral to our values, and we strive to create a workplace that is accepting of unique perspectives and talents of every team member.
- Rest assured that your application will be assessed based purely on skills, qualifications, and operational needs.
- If you require an accommodation to submit your application or participate in the hiring process, please contact hr @c-care.ca.
- We are happy to work with you and support you through the hiring process to ensure that we meet your accessibility needs.