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About the Role
This role is responsible for investigating hotel availability, responding to customer inquiries, reserving guest rooms and function space, and submitting proposals and contracts for definite business. You will also manage group quotations, negotiate terms of sale, conduct site inspections, and represent the brand at industry events.
Responsibilities
- Investigate hotel availability
- Respond to customer leads/inquiries
- Reserve guest room & function space
- Submit proposals/contracts for definite business
- Manage group quotations
- Negotiate terms of sale within booking parameters
- Conduct site inspections, client entertainment, & sales travel
- Report on sales production and key tentative/prospect bookings
- Keep management informed of future booking opportunities
- Perform pre & post sales call reporting
- Maintain lead log assignments & follow-up
- Adhere to group booking procedures & approval process
- Manage group revenue forecasting & communication
- Provide strategic pricing and placement recommendations
- Conduct competitive study & reverse selling
- Manage sales automation system (Delphi)
- Achieve sales goals
- Manage all 3rd Party affiliations
- Manage Global Sales relations & hotel production
- Represent brand at industry events and manage ROI
- Manage assigned segment
- Provide feedback on group booking trends
Requirements
- 2 - 4 years experience in hotel sales at a downtown property
- Proficiency in Delphi
- Sound time management skills
- Customer focus skills required
- 4-year college degree required
Skills
- Delphi
- Time management
- Customer focus
Location
- Downtown property
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- 4-year college degree
Salary/Compensations
- $35.00 to $39.40 per hour
About the Company
- IHG is one of the world's leading hotel groups, delivering True Hospitality for Good.
- InterContinental Hotels & Resorts is the world's first and most global luxury hotel brand, pioneering international travel since the 1940s.
- The brand is passionate about sharing international know-how and cultural wisdom in impressive surroundings.
- Employees are genuine ambassadors of the InterContinental®️ brand.