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About the Role
This role involves providing user support and technical assistance for software, network, and system issues, including troubleshooting, system maintenance, and user training.
Responsibilities
- User support and first/second-level support for software, network, and system problems (e.g., Microsoft 365, SharePoint/Exchange Online, network and system infrastructure).
- Error analysis and resolution for hardware and software problems during operation.
- Support and maintenance of network and system infrastructure (including Unifi, Cisco, HPE, Linux, Windows, and open-source technologies).
- Support for the introduction and integration of Microsoft Dynamics 365 Business Central.
- Conducting user training on various software products.
- Acting as a liaison between departments and external service providers.
- Documentation of IT processes, systems, and solutions.
Requirements
- Completed vocational training as an IT specialist (system integration) or comparable qualification.
- Initial professional experience in IT support or system administration is advantageous.
- Sound knowledge of Microsoft cloud environments (Microsoft 365, SharePoint/Exchange Online) and network/system support.
- Experience with Microsoft Dynamics 365 Business Central is desirable.
- Practical know-how in application and user support.
- Independent, structured, and solution-oriented way of working.
- Strong communication and teamwork skills, as well as analytical thinking for problem-solving.
Skills
- Microsoft 365
- SharePoint Online
- Exchange Online
- Network infrastructure
- System infrastructure
- Unifi
- Cisco
- HPE
- Linux
- Windows
- Open-source technologies
- Microsoft Dynamics 365 Business Central
Location
- Berlin-Köpenick
- Berlin
Work Type
- Mobile work (up to 40%)
- Onsite
Experience Level
- Entry-level with vocational training
- Some professional experience advantageous
Education Level
- Vocational training as IT specialist (system integration) or comparable qualification
Benefits
- Flexible working hours
- Mobile work (up to 40% after onboarding)
- Open 'du' culture
About the Company
- The non-profit Montessori Stiftung Berlin is dedicated to fostering vibrant, practical learning for children and adolescents.
- Based on the principles of Montessori education, we encourage young people to forge their own paths and to actively help shape a just, peaceful, and open society.
- The foundation operates eight schools and six daycare centers, which, with their more than 370 employees, care for a total of around 1,500 children and young people.