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About the Role
The Technology Delivery Manager is responsible for leading the end-to-end technical delivery of digital solutions that enable seamless airport operations and exceptional passenger experiences. This role drives the design, build, integration, and operational readiness of digital products in alignment with enterprise standards, supporting Toronto Pearson’s transformation toward a product-based operating model.
Responsibilities
- Lead the technical delivery of digital products across assigned portfolios and customer journeys.
- Partner with Product Managers and business stakeholders to translate requirements into actionable technical solutions.
- Oversee solution integration, deployment, and operational readiness, ensuring reliability, scalability, and security.
- Provide technical oversight to external vendors, ensuring solution quality and adherence to SLAs, KPIs, and acceptance criteria.
- Monitor and govern quality assurance, release readiness, and testing for technical solutions.
- Implement application observability practices and lead incident response as a Tier 2 escalation point.
- Drive root-cause analysis and continuous improvement, managing technical debt within product backlogs.
- Maintain complete technical documentation and ensure compliance with cybersecurity, regulatory, and privacy requirements.
- Foster a culture of technical excellence, accountability, and innovation across teams.
Requirements
- 5+ years of experience in technical delivery, solution architecture, engineering management, or similar roles within large operational environments.
- 2+ years of leadership experience managing technical teams or delivery functions.
- Proven experience delivering complex, multi-vendor digital solutions.
- Strong knowledge of enterprise systems, integrations, APIs, microservices, and cloud-native platforms.
- Solid understanding of cybersecurity frameworks, regulatory compliance, and resiliency design.
- Experience working with Agile and hybrid delivery models, CI/CD pipelines, and DevOps practices.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
Skills
- Technical delivery
- Solution architecture
- Engineering management
- Enterprise systems
- Integrations
- APIs
- Microservices
- Cloud-native platforms
- Cybersecurity frameworks
- Regulatory compliance
- Resiliency design
- Agile delivery models
- Hybrid delivery models
- CI/CD pipelines
- DevOps practices
- Communication
- Stakeholder management
- Problem-solving
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 5+ years of experience in technical delivery, solution architecture, engineering management, or similar roles
- 2+ years of leadership experience
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
Benefits
- Comprehensive benefits
- Flexible retirement program with employer matching
- Voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
- Continuous internal and external learning opportunities
- Meaningful reward and recognition program
About the Company
- The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
- Approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
- Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
Equal Opportunity
- The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.